Summary
Overview
Work History
Education
Skills
Other Qualifications
Personal Information
Technical Skill
Timeline
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OMKAR BANDEKAR

OMKAR BANDEKAR

customer support
Mumbai

Summary

Dedicated and customer-focused professional with 12 years of experience in providing exceptional support and service to clients. Proficient in handling diverse customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Skilled in utilizing CRM systems, ticketing platforms, and communication tools to streamline processes and enhance service delivery. Adept at building rapport with customers, understanding their needs, and delivering personalized solutions. Proven ability to thrive in fast-paced environments while maintaining a positive attitude and meeting performance targets.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Territory Incharge

M/s. Mahindra Fist Choice Wheels Limited
11.2018 - Current
  • Handle All Insurance Clients.
  • Assign cases to Concern RO’s as per mapping.
  • Get the cases complete from RO’s within TAT
  • Manage the RO’s and their work.
  • Monthly Review Calls with RO’s and Assign monthly Targets to RO’s
  • Meetings with Client for their queries and business related.
  • Recruit new RO’s in State as per requirement.
  • Meetings with new client for New Business.

Operations Executive

M/s. Libra Insurance Services
05.2015 - 10.2018
  • Co-ordinate with the Insurance co
  • Regarding their queries.
  • Arrange the inspection after co-ordinate with the client.
  • Arrange surveyor to inspect the vehicle in required area.
  • Done the QC (Quality Check) after FE done the vehicle inspection.
  • Train the new FE on the app for vehicle inspection.


Also handle Pune branch for 6 months for new setup.


  • Recruit new staff for back office and field.
  • To look after staff Attendance of office and field.
  • To look after office stationery.
  • Maintain the record of Surveyors Monthly Survey Details.
  • To Check Surveyors daily vehicle Photos.
  • Co-ordinate with the Insurance co Regarding their queries.
  • Arrange the inspection after co-ordinate with the client.
  • To make monthly MIS for billing.

Admin Incharge

M/s. Nobel Pre-Insurance Solutions
05.2013 - 05.2015
  • Handle all administrative work.
  • To look after Staff Attendance.
  • Maintain the record of Surveyors Monthly Survey Details.
  • To Check Surveyors monthly vehicle Photos.
  • Co-ordinate with the Insurance co
  • Regarding their queries.
  • Arrange the inspection after co-ordinate with the client.
  • To make monthly MIS for monthly billing.

Personnel & Admin Dept.

M/s. Vigours Group
07.2011 - 04.2013
  • Handle all administrative work.
  • Maintain records of Vehicle Maintenance & Insurance.
  • To look after Staff Attendance.
  • To look after housekeeping.
  • To look after office stationery.
  • To look after Air Tickets, Train Tickets
  • To look after ISO inspection.
  • Maintain the record of Mobile bills.
  • Handle the requirement of Housekeeping material at our various sites.
  • Handle computer maintenance related queries.
  • Handle All License Related work like Shop act.
  • Handle all Police verification of employees.

Computer Programmer

M/s. Boparai’s Martial Security Pvt. Ltd.
10.2006 - 4 2010
  • Making Quotations for New clients.
  • Handling Mails Incoming & Outgoing in Outlook Express.
  • Maintain Record of Office Stationary.
  • Prepare daily reports of Daily visit by Field officer.
  • Maintaining all computer accessories, Internet, Wi-fi.


Also handle ADMIN work from April 2010 to 30th June, 2011


  • Maintain the record of Mobile bills.
  • Issue Fuel to field officer and for Managers vehicles.
  • Maintain records of Fuel (Petrol/Diesel) Bills.
  • Maintain records of Vehicle Maintenance & Insurance.
  • Handle all Admin work.
  • To look after time keeping.
  • To look after housekeeping.
  • To look after office stationery.
  • To look after Air Tickets, Train Tickets.
  • To look after ISO inspection.
  • And all administrative related works.

Field Engineer (Computer Operator)

M/s. TATA Teleservices (Maharashtra) Limited.
10.2005 - 03.2006
  • Install the Internet Connection at the customer premises.
  • Sort out Customer internet problem.
  • Handle customer complaints about internet connection.

Clerk/Computer Operator

M/s. Dun & Bradstreat Information Pvt. Ltd.
  • Maintain dispatch book for couriers.
  • Sort out courier letters for Dispatch to Courier Companies.
  • Maintain Records incoming & Outgoing Couriers.
  • Maintain Store Material Details (Bags, Pens, Writing Pads, Files, Folders, CD’s, etc.)

Education

S.S.C., Pass Class -

PARAG VIDYALAY
Mumbai, India
2001

H.S.C., Pass Class -

ASHISH NIGHT JR COLLAGE
Mumbai, India

Skills

Staff Management

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Other Qualifications

  • Passed Drawing Exam with - Elementary – ‘C’ Grade.
  • Passed Drawing Exam with - Intermediate – ‘B’ Grade.

Personal Information

  • Date of Birth: 27/03/1985
  • Marital Status: Married

Technical Skill

Knowledge of MS-Office, Word, Excel, & Outlook Express, Internet. (Also Having Basic knowledge of Photoshop & CorelDraw)

Timeline

Territory Incharge

M/s. Mahindra Fist Choice Wheels Limited
11.2018 - Current

Operations Executive

M/s. Libra Insurance Services
05.2015 - 10.2018

Admin Incharge

M/s. Nobel Pre-Insurance Solutions
05.2013 - 05.2015

Personnel & Admin Dept.

M/s. Vigours Group
07.2011 - 04.2013

Computer Programmer

M/s. Boparai’s Martial Security Pvt. Ltd.
10.2006 - 4 2010

Field Engineer (Computer Operator)

M/s. TATA Teleservices (Maharashtra) Limited.
10.2005 - 03.2006

Clerk/Computer Operator

M/s. Dun & Bradstreat Information Pvt. Ltd.

S.S.C., Pass Class -

PARAG VIDYALAY

H.S.C., Pass Class -

ASHISH NIGHT JR COLLAGE
OMKAR BANDEKARcustomer support