OMKAR RAVINDRA BHOSLE

• To lead and manage the Onsite team of IT Infrastructure at Piramal Group-Pharma (Kurla)
• Responsible to drive Corporate IT initiatives at multiple PCC sites with help of the local site IT support/Helpdesk team on Service Now tool with SLA matrix
• End-user L2/L3 support for users and VIP support on site and remote
• Coordinate with Corporate IT and local help desk team, HR to ensure new employees on boarding successfully
• End-users device configurations, deployment, and maintenance and updates
• Ensuring security, compatibility, and optimal performance
• Creating SOP's for End-user to understand basic IT policies, awareness and setup guide
• Responsible for tracking all IT Infrastructure projects for PCC India and rest of the world
• Coordinating with application team, local vendor, corporate IT teams and offshore teams
• Ensures Helpdesk team logs tickets in Helpdesk system and presents to management monthly KPI Metrics
• Ensure network security and implement access controls
• Works with teams to manage and resolve issues related to computer systems, locally hosted applications, and networks and Endpoints (Crowdstrike)
• Ensures all assets like computer hardware/communication devices are tracked central on asset portal
• Ensures all licenses are procured, monitored, managed, and assigned
• Manage vendor contracts, IT Infrastructure procurement, collaborate with Corporate Procurement
• Ensure proper Cyber Security and Data Security management measures are in place to support proper use of equipment and networks
• Work with InfoSec team to implement upgrades and perform other tasks to address security issues
• Coordinate with Network team for Periodic review of Firewall devices and security rules
• Implement and enforce security policies and best practices and to conduct workshops for End-users for IT awareness
• Collab with relevant stakeholders to evaluate and implement, upgrade, develop in IT Infrastructure Standards

Managing the company's information technology (IT) projects, systems, and infrastructure. This role ensures the effective planning, development, implementation, and maintenance of IT systems to support the company's objectives and goals.

Develop, manage and implement IT policies and best practices to ensure the security and efficiency of the company's IT systems and by nature of business that of the clients.

Oversee the maintenance, monitoring, and troubleshooting of IT/AV infrastructure, including hardware, software, networks, and servers. This would apply to the company and Clients.

Manage third-party IT agencies, their deliverables and service quality as per company standards and AMC.

Manage relationships with vendors, service providers, and consultants to maintain efficient IT operations.

Work closely with the sales and design team to identify and analyze the IT needs of clients and recommend appropriate solutions. Simultaneously work with operations and community teams to understand existing client needs and develop IT packages/solutions to help create ancillary revenue streams for the company.

Ensure compliance with relevant laws, regulations, and standards related to IT security and data protection.

• Firewall and Network Management on Sophos NXG series
• Google -Workspace administration
• Support and monitoring of firewall & Organization Network in line with IT Network Security policies
• Onboarding/Offboarding of new joiners and asset allotment
• L/2 Support for Laptops/Workstations (Win10/Mac), Network devices (Routers/AP's)Providing IT-Helpdesk L2 Support On-Site and branches in Pan India/Global with the SLA matrix
• Creating SOPs & POCs Technical Documentation for ITProjects
• Guiding Team for critical incidents, plan of actions for challenging tasks / IT projects
• IT-Asset Inventory and Softwares (Snipit Tool) and Vendor Management
• IT-Budgeting with Org Stake holders and Internal IT-Audit
• SOC Type 1 and 2 Certificate IT Operations
• Working with Info-Security Team for IT Network Security and Endpoints Managements implementations
• To collaborate with cross functional teams and Heads to ensure solution compatibility with organizational standards
• DLP (Data Loss Prevention) and EDR deployments
• Designing the network architecture and smooth operation of network functionalities at different branches
• Configure and troubleshooting of VPN, whitelisting mac address in SophosXG firewall
• Implementing Network CIS Security Policies as per corporate standards for Network Filtering (Application/Web/QAS/RDP/ Port blocking)
• Assisting the IT department with various IT Infrastructure upgradation for better functionality and smooth workflow
• Managing IT procurement by coordinating with vendors/retail partners, ISP service provides, internal and external stakeholders
• Microsoft Azure AVD Deployment and Provisioning

• To lead the team and remotely solving users issues of Dena Bank Branches (PAN India) & Head Office technical support
• To perform remote troubleshooting and provide clear instructions to users
• Diagnosing / Troubleshooting issues of users regarding Computer hardware's software's, OS, MS Office, Mails, Network connectivity, AD Profiles Migrations
• Video Conferencing setup (Cisco vc & Skype meetings) Configuring Mails and other bank applications requirement support
• Software's Installations and user's system data back-up
• New Pc Set-up, providing network connectivity and adding other computer peripherals
• Printers & Scanners hardware software troubleshooting
• Maintaining Call logs and hands on Ticketing Tool Portal

• To solve users Desktop & laptop hardware/softwares related issues of Operating System, Microsoft Offices, Mail, outlook, Printers/Scanners installation troubleshooting, remotely solving

• Desktop & Hardware System Engineer Pc Troubleshooting, Mail issues, Basic Network Troubleshooting, OS- win7/8/10 installation & upgrading, Softwares Installation