Omkar Sonawane
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
Jodo
01.2022 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Established business in the West Zone being one of the first members and assisted onboarding High Ticket clients.
Sr. Customer Relationship Manager
MHRIL
01.2021 - 02.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Created customer support strategies to increase customer retention.
Education
MBA - Marketing
MIT World Peace University
Pune03.2020
BBA - Marketing
Modern College
Pune04.2018
Skills
- Key Accounts Development
- Pipeline Development
- Strategic Planning
- Customer Account Management
- Client Relations
- Customer Needs Assessment
- Training Programs
- Proficient in Salesforce
Timeline
Customer Success Manager
Jodo
01.2022 - Current
Sr. Customer Relationship Manager
MHRIL
01.2021 - 02.2022
MBA - Marketing
MIT World Peace University
BBA - Marketing
Modern College
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