Reading books
Ommi Ashok Kumar
Assoicate Executive Technical
Visakhapatnam
Summary
To contribute my best efforts towards the organization, Scope for self-development and career growth. To excel and prove my worth and meet the organization's standards by putting up my best. Achievement-driven with a demonstrated history of producing accurate and timely reports.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Executive to Associate Executive(Technical)
Infinite Computer Solutions
09.2023 - Current
- Respond to customer queries.
- Understand and resolve technical issues related to software, hardware, networks, and customer-specific systems.
- Identify complex issues and escalate them to the appropriate internal teams or client representatives while ensuring timely resolution.
- Provide step-by-step guidance and training to customers on technical issues and product usage.
- Ensure that all support tickets are handled within the defined SLA (Service Level Agreement) and maintain high customer satisfaction scores.
- Troubleshoot and resolve product or service issues by providing accurate solutions or escalating as needed.
- Maintain detailed records of customer interactions, feedback, and resolution processes using CRM(Customer Relationship Management) tools.
- Provide proactive support by recommending solutions or additional products that suit customer needs.
- Collaborate with internal teams (technical, sales, and product) to ensure seamless issue resolution.
- Monitor customer satisfaction metrics and contribute to improving processes and policies.
- Assist in preparing support documentation, FAQs, and training material.
Field Coordinator to Senior Executive
Sand Martin
02.2023 - 06.2023
- Responsible for Managing, rostering work Schedule for staff, planning & monitor & control the execution phase in order to meet client services.
- Manage staff and allocate them as per timely requirements of client with proper assigned duties, responsibilities.
- Monitor and analyze the progress report, productivity report and resource utilization report.
- Responsible for managing and coordinating with vendors, ensure they meet the commitments as per agreed terms and conditions with the company.
- Segregating the work amongst the operators in order to achieve daily production target.
- Supervising hourly production and utilization of manpower accurately.
- Preparing records on Inventory, keep a tab on daily consumptions of the Inventory.
- Preparing management information reports to ensure progress in the department.
Senior Executive to Field Coordinator
Pro-vigil
12.2021 - 01.2023
- Monitor and analyze the progress report, productivity report and resource utilization report.
- Responsible for managing and coordinating with vendors, ensure they meet the commitments as per agreed terms and conditions with the company.
- Segregating the work amongst the operators in order to achieve daily production target.
- Supervising hourly production and utilization of manpower accurately.
- Preparing records on Inventory, keep a tab on daily consumptions of the Inventory.
- Preparing management information reports to ensure progress in the department.
Executive to Senior Executive
Concentrix
07.2018 - 05.2021
- Responsible for clearing customer query related to travel.
- Responsible for reimbursement of Travel claims for Concentrix.
- Responsible for collating data as in number of emails responded and communicated to the employees and Submitting EOD report.
- Responsible for handling escalation, in order to ensure customer and employee service satisfaction.
- Responsible for preparing and submitting monthly invoice reports.
Education
B.Sc - Computers
ISBM University
Intermediate - Math’s, Physics and Chemistry (MPC)
Murlidhar Junior College
Board of Secondary Education (10th Class) -
Vignan School
Skills
- MS- Office, Excel
- Computing platforms: Microsoft Windows 95, 98, XP, 7, 8, 10
- Hands on Experience: Internet & Email, PowerPoint presentation
- Workbench
- Brassring application
Interests
Interested in Traveling the world (Cosmopolitan traveler with the ability to build strong relationships)
Addicted to sports and fitness, enjoy team sports
Playing Kabaddi, Badminton
Accomplishments
- Recipient of appreciation by the Manager & Client several times for representing PPT with precise details in flow chart formation.
- Recipient of appreciation by the employees several times for clearing the claims and queries.
EXTRA CURRICULAR ACTIVITIES
- Represented JNTU Kakinada for Inter University south India volley ball tournament held in S.R.M University Chennai 2013.
- Participated in 1st, 2nd &3rd JNTU Kakinada inter collegiate inter zone Kabbadi sports meet in 3 consecutive years 2014 to 2015.
- State and National gold medal in Boxing.
Disclaimer
I hereby declare that the above rendered details are true to the best of my knowledge and belief.
Date:
Signature:
Timeline
Senior Executive to Associate Executive(Technical)
Infinite Computer Solutions
09.2023 - Current
Field Coordinator to Senior Executive
Sand Martin
02.2023 - 06.2023
Senior Executive to Field Coordinator
Pro-vigil
12.2021 - 01.2023
Executive to Senior Executive
Concentrix
07.2018 - 05.2021
B.Sc - Computers
ISBM University
Intermediate - Math’s, Physics and Chemistry (MPC)
Murlidhar Junior College
Board of Secondary Education (10th Class) -
Vignan School
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