Summary
Overview
Work History
Education
Skills
Personal Information
Education
Disclaimer
Linguisticproficiency
Timeline
Generic

Swapnil Mohan Shete

Pune

Summary

To seek a better opportunity in your esteemed organization and to make my career under your directional approach and enthusiastic guidance of your organizational team, this will make me a part of your management. I wish to continually learn and attain the job satisfaction by the optimum utilization of my qualifications and experience or contribute towards the objective and growth of the organization.

I am driven in all my endeavors by a commitment to excellence. I have the attitude to learn and work in teams. Facing challenges and meeting deadline share my strengths,looking forward to work in creative,challenging and learning atmosphere,which provide sample opportunities for grow thin the BPO field. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

10
10
years of professional experience

Work History

Senior Technical Executive

Tech Mahindra
02.2025 - Current
  • Improved customer satisfaction by resolving complex technical issues in a timely manner.
  • Managed high volume support tickets, maintaining efficient response times and high-quality resolutions.
  • Established strong rapport with clients during the resolution process leading to positive feedback from satisfied customers.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Senior Customer Service Representative

TRUCONNECT SOLUTION
07.2018 - 01.2025
  • Making a dipstick on the floor and resolving the issue.
  • Taking escalations.
  • Resolved escalation of customer questions, issues, and complaints.
  • I have been taking supervisory calls and handling irate calls from customers.
  • As well as handling escalation calls and retaining customers.
  • I have been recognized as the star performer of the month.
  • Awarded for best quality performer
  • Strengths: Positive attitude, hardworking
  • Ability to stay calm under pressure
  • Strong analytical and problem-solving skills.
  • Quick learner and fast processor.

SME

WIPRO
05.2015 - 07.2018
  • Making a dipstick on the floor and resolving the issue.
  • Taking escalations.
  • Auditing the calls, chat, data, and giving feedback to employees, along with explanations regarding performance evaluations and key development areas for the best outcome.
  • Resolved escalation of customer questions, issues, and complaints.
  • I have been taking supervisory calls and handling irate calls from customers.
  • As well as handling escalation calls and retaining customers.
  • Send the report on a daily basis to the manager and the client.
  • Provide cross-training to multiple staff members.
  • Trained staff on how to improve customer interaction.
  • Analysis of the performance and conduct, refresher training to the team.
  • Contingency planning for excellent performance.
  • Provide process-related updates to team members.
  • Prepare the roster on a weekly basis.
  • Stack report on a monthly basis.
  • Send reports on a daily basis to the client.
  • I have been recognized as the star performer of the month.
  • Awarded for best quality performer.
  • Have won a recognized award as the best SME.
  • Received more than 30 e-cards from clients.
  • Strengths: Positive attitude, hardworking.
  • Ability to stay calm under pressure.
  • Strong analytical and problem-solving skills.
  • Quick learner and fast processor.

Education

SSC -

Spicer Higher Secondary School

HSC -

Pratibha College

Skills

Well-versed in MS Office and Internet applications

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

All Windows platforms

MS Office (COA) course

Typing speeds of 30 and 40 words per minute in English

Personal Information

  • Date of Birth: 05/11/93
  • Gender: Male
  • Nationality: Indian

Education

other,other

Disclaimer

I hereby declare that all the information given above is true & I hold the responsibility of its authenticity.

Linguisticproficiency

  • Marathi
  • Hindi
  • English

Timeline

Senior Technical Executive

Tech Mahindra
02.2025 - Current

Senior Customer Service Representative

TRUCONNECT SOLUTION
07.2018 - 01.2025

SME

WIPRO
05.2015 - 07.2018

SSC -

Spicer Higher Secondary School

HSC -

Pratibha College
Swapnil Mohan Shete