Dilli Erasappagari Kumar
Senior Process Executive
Nindra
Summary
A professional enthusiast who likes to work in the challenging environment. Eager to learn new skills and constantly looking for development of self and organization. Believes in team work and unity. Always ready to take up new challenges.To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Senior Process Executive (SME)
Infosys BPM Limited
03.2023 - Current
- Currently Working fully to Domestic Payment Operations (DPO) team For The same NAB (National Australian Bank) Project
- Accounts and Reconciliation
- Other Bank Trace (OBT)
- Direct Debit Cancellation
- Bank Specialized Products - CSE, AuspayNet, DDC
- Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
- Supporting the month end process and Generating month end reports
- To examine the company's accounting records, review them with banking documentation, and report any discrepancies in the reports
- Process Broker Construction Account, Broker Discharge Account, Production & Settlement Account
- Authentication Via the National Intranet Logon
- Full Audit trail to track change to specific information for a transaction
- Responsible for Security to prevent vital information about a transaction being changed
- EDD settlement Account (identifying all debit and credit Accounts)
- Identifying the PEXA Accounts
- To process the Final Destination by verifying the Dr and Cr voucher and cheque by customers/ clients
- Locating the cheque requested by the clients from different banks such as MBL Bank, Citi Bank, HSBC Bank, CUSCAL Bank etc
- Trace the others bank payment and update the account as per request
- Find the wrong payment by customer or bankers
- Cross verifies the suspense credit account payment on daily basis
- Due date debit cancellation as per customer's request
- To work on Customer Enquiry System
- AuspayNet - To verify and authenticate on Accounts and reverting back to the customers via email
- DDC- To verify the customer details provided in the bank related to their respective Accounts, Loans and approve or reject the request based on the verification report
Process Executive
Infosys BPM Limited
07.2021 - 03.2023
- Worked to Payment Investigations & Enquiries (PIE) Team For NAB (National Australian Bank) Project
- Payment Investigations & Enquiries (PIE) team Later Changed to Domestic Payment Investigations (DPI) team
- Validating the enquiry screen for the customer payment posted
- Investigation Support the Customer in reconciling their accounts by tracing and investing unrecognised transactions or providing financial statements
- Validating the customer transactions to establish or confirm the origin or destination of the monies, as well as obtaining transaction records for interest and tax rate
- Working in investigations in carrying out investigation on the cases received from onshore team on a daily basis through e-mail and Microsoft Teams
- Communicating via e-mail and teams with other bank and financial institute to carry out bank to bank
- Contacting to onshore team through office communicator to discuss and take valuable suggestions while investigating a case
- Send trace request to other banks and received responses from banks and provide the response directly to customer or requestor
- Communicating directly to customer/requestor through mail's and Microsoft teams
- Maintain 100% accuracy in processing cases with 100% quality score
- Transfer knowledge among team members with regard to new scenarios while processing the cases
- Monitoring daily operations report, reviewing weekly productivity and quality of the unit with expected standard and SLA
- Communicate via SWIFT message with other banks and financial institute to carry out bank to bank Investigations (trace beneficiary claims non receipt, payment cancellation, return of funds, RTGS returns, refinance payments, back valuation , amendments and refection of payments)
- Monitoring the operational risk while validate the sanctions countries and monitoring the fraud related payments
- Contacting to onshore team through Office Communicator to discuss and take valuable suggestions while investigating a case
- Coordinating with Onshore team., for holding payments until compliance approval is received to release the payment or reject it
Education
MASTER OF COMMERCE - ACCOUNTS
SRI VENKATESWARA UNIVERSITY
TIRUPATI, CHITTOOR(D) 01.2018 - 05.2020
BACHELOR OF COMMERCE - ACCOUNTS
SRI VIDYA DEGREE COLLEGE
PUTTUR, CHITTOOR(D) 01.2015 - 05.2018
C.E.C - COMMERCE
S.R.S GOVT JUNIOR COLLEGE
PUTTUR, CHITTOOR(D) 01.2013 - 05.2015
SSC - undefined
Z.P.H.S
PALAMANGALAM, CHITTOOR(D) 01.2013 - 05.2013
Skills
Problem Solving and Decision making
Awardsandappreciations
- RNR Awards
- Spot Awards
- Recognised as an SME for New Joiners by the Management
- Received Top Performer Award for four months within one year
- Appreciation mails from Clients
- I Star Award
Disclaimer
I hereby declare that all the information furnished is true and authentic to the best of my knowledge.
Personal Information
- Father's Name: E. Elumalai Reddy
- Mother's Name: E. Santhi
- Date of Birth: 10/04/98
- Gender: Male
Timeline
Senior Process Executive (SME)
Infosys BPM Limited
03.2023 - Current
Process Executive
Infosys BPM Limited
07.2021 - 03.2023
MASTER OF COMMERCE - ACCOUNTS
SRI VENKATESWARA UNIVERSITY
01.2018 - 05.2020
BACHELOR OF COMMERCE - ACCOUNTS
SRI VIDYA DEGREE COLLEGE
01.2015 - 05.2018
C.E.C - COMMERCE
S.R.S GOVT JUNIOR COLLEGE
01.2013 - 05.2015
SSC - undefined
Z.P.H.S
01.2013 - 05.2013
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