FIRDOSH PARWEEN
Puruliya
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Technical Executive
Infosys Ltd.
10.2023 - Current
- Inquiry Handling: Addressing customer queries about products or services.
- Issue Resolution: Identifying and resolving problems customers encounter.
- Assistance: Providing guidance and support for using products or services.
- Communication: Clear, concise, and empathetic communication is essential to resolve customer issues.
- Communication: Engaging with customers through various channels like phone, email, or chat.
- Problem-Solving: Analyzing issues and finding effective solutions to ensure customer satisfaction.
- Active Listening: Pay attention to customers, understand their concerns, and ask clarifying questions.
- Problem-Solving: Ability to analyze issues, identify solutions, and implement them effectively.
- Patience and Empathy: Remain calm, composed, and understanding when dealing with frustrated or upset customers
- Product Knowledge: Maintaining up-to-date knowledge about company offerings to assist customers effectively.
- Customer Satisfaction: Ensuring a positive customer experience and resolving issues promptly.
Mentor
Pigeon Education Private Limited
04.2020 - 04.2021
- Mentored students in research techniques and provided guidance on project development.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Assisted students in exploring and selecting career paths.
- Developed and implemented individualized academic plans for students.
- Monitored student progress to drive successful academic outcomes.
- Educated students on college admissions process and scholarship requirements.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Enhanced mentee performance by providing personalized guidance and support.
- Encouraged open dialogue between all parties involved in the mentoring process; fostered an inclusive atmosphere where diverse perspectives were valued.
- Facilitated networking opportunities for mentees, promoting beneficial connections within the industry.
Program Coordinator
Omics International Private Limited
08.2018 - 09.2019
- Coordinate logistics and organized scientific conferences and events.
- Assisted in managing participant registrations and ensuring a smooth conference experience.
- Conducted data analysis and prepared reports for post-conference evaluation.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Education
Master of Science - Biotechnology
Utkal University Bhubaneshwar
Bhubaneshwar 04.2001 -
Bachelor of Science - Biotechnology
Jamshedpur Womens College
Jamshedpur 04.2001 -
Skills
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Interests
Books riding
Timeline
Senior Technical Executive
Infosys Ltd.
10.2023 - Current
Mentor
Pigeon Education Private Limited
04.2020 - 04.2021
Program Coordinator
Omics International Private Limited
08.2018 - 09.2019
Master of Science - Biotechnology
Utkal University Bhubaneshwar
04.2001 -
Bachelor of Science - Biotechnology
Jamshedpur Womens College
04.2001 -
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