FIRDOSH PARWEEN
Puruliya
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Technical Executive
Infosys Ltd.
10.2023 - Current
- Inquiry Handling: Addressing customer queries about products or services.
- Issue Resolution: Identifying and resolving problems customers encounter.
- Assistance: Providing guidance and support for using products or services.
- Communication: Clear, concise, and empathetic communication is essential to resolve customer issues.
- Communication: Engaging with customers through various channels like phone, email, or chat.
- Problem-Solving: Analyzing issues and finding effective solutions to ensure customer satisfaction.
- Active Listening: Pay attention to customers, understand their concerns, and ask clarifying questions.
- Problem-Solving: Ability to analyze issues, identify solutions, and implement them effectively.
- Patience and Empathy: Remain calm, composed, and understanding when dealing with frustrated or upset customers
- Product Knowledge: Maintaining up-to-date knowledge about company offerings to assist customers effectively.
- Customer Satisfaction: Ensuring a positive customer experience and resolving issues promptly.
Mentor
Pigeon Education Private Limited
04.2020 - 04.2021
- Mentored students in research techniques and provided guidance on project development.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Assisted students in exploring and selecting career paths.
- Developed and implemented individualized academic plans for students.
- Monitored student progress to drive successful academic outcomes.
- Educated students on college admissions process and scholarship requirements.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Enhanced mentee performance by providing personalized guidance and support.
- Encouraged open dialogue between all parties involved in the mentoring process; fostered an inclusive atmosphere where diverse perspectives were valued.
- Facilitated networking opportunities for mentees, promoting beneficial connections within the industry.
Program Coordinator
Omics International Private Limited
08.2018 - 09.2019
- Coordinate logistics and organized scientific conferences and events.
- Assisted in managing participant registrations and ensuring a smooth conference experience.
- Conducted data analysis and prepared reports for post-conference evaluation.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Education
Master of Science - Biotechnology
Utkal University Bhubaneshwar
Bhubaneshwar 04.2001 -
Bachelor of Science - Biotechnology
Jamshedpur Womens College
Jamshedpur 04.2001 -
Skills
Business Analysis
Cross-Functional Teamwork
Virtualization Technologies
Product Management
Software Development
Information Security
Big Data Analytics
Internet of Things
Customer Needs Analysis
Business Development
Database Management
Product and Service Promotion
Customer Communication
Customer Technical Support
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Interests
Books riding
Timeline
Senior Technical Executive
Infosys Ltd.
10.2023 - Current
Mentor
Pigeon Education Private Limited
04.2020 - 04.2021
Program Coordinator
Omics International Private Limited
08.2018 - 09.2019
Master of Science - Biotechnology
Utkal University Bhubaneshwar
04.2001 -
Bachelor of Science - Biotechnology
Jamshedpur Womens College
04.2001 -