Om Nath Jha

• Managing Cisco Admins Community: Leading a vibrant community of 300+ Cisco Admins, fostering engagement, collaboration, and knowledge sharing to maximize adoption of Mindtickle's sales enablement platform.
• Content Creation & Knowledge Sharing: Curated and facilitated the creation of valuable content, including best practices, how-to guides, and product updates, to enhance community learning and knowledge sharing. Encouraged and empowered members to contribute their insights and experiences.
• Platform Adoption & On-boarding: Guided new and existing users through the platform, ensuring a seamless onboarding experience, and providing tailored support to help Cisco Admins navigate the system and utilize its features effectively.
• Training & Certification Support: Developed and delivered training sessions to educate users on product functionalities, driving higher platform engagement and facilitating Cisco Admins in obtaining certifications to improve proficiency and performance.
• Community Engagement & Growth: Proactively interacted with community members to foster a positive and collaborative environment, increasing active participation and user-generated content. Addressed member inquiries, resolved challenges, and escalated issues as necessary.
• Metrics & Reporting: Tracked community engagement metrics, including active users, content interactions, and certification completions, providing actionable insights to drive continuous improvements in both user experience and platform utilization.
• Cross-Functional Collaboration: Worked closely with Mindtickle's customer success, product, and support teams to address customer feedback, enhance product offerings, and drive customer satisfaction within the Cisco Admins community.

• Company Overview: A thriving café renowned for its exceptional service and ambience.
• Conceptualized and established The PitStop, a thriving café renowned for its exceptional service and ambience.
• Spearheaded all facets of operations, including strategic planning, team leadership, customer experience enhancement, and financial management, ensuring seamless day-to-day operations and sustainable growth.
• Co-founded and cultivated the dynamic motorcycling community, India Loves to Ride (ILTR), fostering camaraderie and adventure among Motorcycling enthusiasts. With over 1000 active riders in Delhi NCR and a nationwide network exceeding 3000 members, ILTR has become a premier platform for riders to connect, share experiences, and organize memorable journeys.
• Elevated The Pitstop to top-rated status in the Gurugram-Faridabad region, as evidenced by outstanding Google rankings and customer reviews. Through a relentless focus on quality, innovation, and customer satisfaction, garnered widespread acclaim and loyalty within the local community and beyond.

• Led Level 1 and 2 support for Adobe products (Illustrator, InDesign, InCopy, Ai on iPad), managing a team focused on timely resolution and high customer satisfaction.
• Built and managed Adobe Communities for key products, driving engagement and knowledge-sharing through innovative strategies.
• Curated featured content on top issues, new features, and workflows, boosting page views, unique users, and engagement by 10% YoY.
• Created community-focused content for Adobe.com and learning platforms, including visual guides, troubleshooting docs, and instructional materials.
• Evaluated community goals using data-driven insights to align with organizational priorities.
• Trained new team members on digital tools for efficient community communication.
• Executed strategies to increase user participation and knowledge-sharing within Adobe Communities.
• Organized webinars and AMA sessions to foster community engagement and networking.
• Managed social media to enhance brand visibility and audience interaction.
• Streamlined user communication, record-keeping, and internal collaboration.
• Moderated discussions to encourage open dialogue and promptly resolve concerns.
• Utilized analytics tools to monitor community performance and refine strategies.
• Collaborated cross-functionally to align marketing initiatives with community growth.
• Promoted positive culture by highlighting employee achievements and user success stories.
• Conducted workshops on community management best practices for aspiring leaders.
• Published monthly newsletters on events, initiatives, and community updates.
• Led exclusive closed user groups and beta testing for Ai on iPad, gathering feedback that improved engagement, satisfaction, and product innovation.
• Oversaw the successful migration of Adobe Community from Jive to Khoros, coordinating with stakeholders and technical teams.
• Implemented feedback and analytics tools (e.g., Adobe Analytics) to enhance community engagement and support.
• Represented Adobe at Adobe MAX and Creative Pro Week as a product expert, presenting sessions, gathering feedback, and strengthening brand loyalty.

Offered technical assistance to Logistics Engineers during the EMC2 process.

Provided technical assistance to clients in AT&T Phoenix process, ensuring seamless broadband connectivity and resolving computer-related issues.

Provided technical support for DSL, GSM and other connectivity issues to users.