Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

OM PARKASH SHARMA

Solan

Summary

To work in a professional Organization of repute & serve as an invaluable asset to an organization. Total of 15 years of experience working with various technology for different customer and solutions. Experienced Technical Support Specialist with background in enterprise systems administration and data center management with solid experience providing analysis and solutions to Windows based infrastructures.

Overview

19
19
years of professional experience

Work History

Team Leader

ACCEL IT SERVICES
04.2021 - Current
  • Managing Service Delivery, IMS/AMC Sales/Service, Team Management, Branch Operations, Business Development, Key Account Management, Supplier/Vendor & Partner Management
  • Process implementation as per Company/ASP Policies
  • Capex /Procurement Budgeting for Branch
  • Sales/Service reviews with Service Partners/Vendors
  • Customer Relationship Management – Warranty/Post Warranty (AMC)
  • Responsible for all business targets & MIS reporting for branch profitability
  • Managing Human Resources & Organizing Training sessions as per skill set required
  • Stock Management
  • Technical Support for Server: IBM, HP DELL, SUN, SAN STORAGE, TAPE DRIVR
  • Data Analysis & Review for Corrective Action or Correction as per ASP Guidelines
  • IMS/AMC Sales/Service Management
  • Single Point of Contact (SPOC)
  • Implement ASP Service Policies as per SLA Guidelines
  • ASP BFT adherence.

Senior Technical Support Engineer

Ensure Support Service India Ltd
06.2015 - Current
  • Managing Service Delivery, IMS/AMC Sales/Service, Team Management, Branch Operations, Business Development, Key Account Management, Supplier/Vendor & Partner Management
  • Process implementation as per Company/ASP Policies
  • Capex /Procurement Budgeting for Branch
  • Sales/Service reviews with Service Partners/Vendors
  • Customer Relationship Management – Warranty/Post Warranty (AMC)
  • Responsible for all business targets & MIS reporting for branch profitability
  • Managing Human Resources & Organizing Training sessions as per skill set required
  • Stock Management
  • Technical Support for Server: IBM, HP DELL, SUN, SAN STORAGE, TAPE DRIVR
  • Data Analysis & Review for Corrective Action or Correction as per ASP Guidelines
  • IMS/AMC Sales/Service Management
  • Single Point of Contact (SPOC)
  • Implement ASP Service Policies as per SLA Guidelines
  • ASP BFT adherence.

Designation Sr. Executive

KUDOS CHEMIE LTD
08.2011 - 05.2015
  • KUDOS CHEMIE Limited is India based company
  • It’s situated in Punjab
  • Its Manufacturing and Supplying Company dealing with Synthetic Caffeine, Chemicals, Potassium Chloride, Caustic Soda, perils, Aluminum Sulphates, Hydrochloric Acids, and Sulphuric Acids
  • The Network landscape has around 150+ systems
  • In order to service these domains we provide solutions in the Enterprise segment, IT Infrastructure, implementation services, Business Intelligence, Support services, and Education
  • Responsible for daily R/3 Basis Administration including: post go-live support and maintenance, transport system, security and authorization, printing and spool administration, system monitoring and performance, background jobs overview, SAP GUI installations and upgrades, hot fixes, and OSS configuration and administration
  • Configuration of DHCP, DNS, Active directory controller, RAID
  • Server Management and Monitoring for Daily checks, Event Viewer, Alerts
  • Administration of Exchange 2003 & 2007 mail server support to create & delete Mail ID for user
  • Messaging Client Troubleshooting, Diagnostics, and resolution of End user client issues
  • Configuration and Administration of SQL Server
  • Report weekly to Operations manager on operational problems, plans, and progress of any Hardware changes done and Software installed at Customer End
  • Working with Multiple Vendors (IBM, HP/Compaq, and Cisco) for Hardware Equipment Warranty & Solution for any Failure
  • Leading Desktop Support Team & Handling Critical Business Customers
  • Remedy Helpdesk Tool for Call Management to Keep track of incidents
  • Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server 2003, 2008&2012
  • Administration of SQL Server 2005, 2008 support to DB Backup, DB Monitor, and Weekly Maintenance
  • Report weekly to Operations manager on operational problems, plans, and progress of any Hardware changes done and Software installed at Customer End
  • Messaging Client Troubleshooting, Diagnostics, and resolution of End user client issues
  • Provide solutions for Error with Outlook PST/OST
  • Installation and updating of the anti-virus on the servers and all the desktops
  • Spice work Dashboard Ticketing Tool for Call Management to Keep track of incidents
  • Maintains the documentation of all IT SOP infrastructures
  • Manage the hardware and software inventory
  • Good Knowledge of Spice work Dashboard
  • Implementing Windows Servers and peer-to-peer communication using Windows for Workgroups and Windows XP, Vista, Win7.and Win8 Configuration and updating of antivirus software like McAfee, AVG and Norton antivirus
  • Working knowledge of IIS Server, DHCP Server, DNS Server, Proxy Server on Linux and windows
  • Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology
  • Distribute packages via Group policy Like USB Blocking, Quota, Wallpaper across all the desktops and servers
  • Technical support of Operating System (Windows XP/2003/Win7/Win8)
  • Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies
  • Remote Administration using terminal service, VNC, Troubleshoot Windows 2008 Servers and streamlining the user policy
  • Troubleshooting of Routers and L3 Switches & Network Monitoring.

OFFICER

SEL MANUFACTRUING LTD
01.2011 - 08.2011
  • Hardware Maintenance ALL PRINTER AND PLOTER
  • Support work related to Active directory, Domain server Etc
  • Maintenance of Wi-Fi System in the campus
  • Attending various campuses for the Technical assistance
  • Hardware Maintenance ALL PRINTER AND PLOTER
  • Configuring access point of Net gear
  • Network Troubleshooting, Responsible for all Networking setup
  • Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server 2003, 2008&2012
  • Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology
  • Distribute packages via Group policy Like USB Blocking, Quota, Wallpaper across all the desktops and servers
  • Technical support of Operating System (Windows XP/2003/Win7/Win8)
  • Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies
  • Remote Administration using terminal service, VNC, Troubleshoot Windows 2008 Servers and streamlining the user policy
  • Troubleshooting of Routers and L3 Switches & Network Monitoring.

Designation Team Leader

REDINGTON INDIA LTD
01.2006 - 03.2011
  • Installing and configuring the IBM & HP servers
  • Attending various campuses for the Technical assistance
  • Hardware Maintenance ALL PRINTER AND PLOTER
  • Network Troubleshooting, Responsible for all Networking setup
  • Technical Support for High-end Products (Plotters/Scanners, LaserJet/Inkjet/Line matrix
  • Data Analysis & Review for Corrective Action or Correction as per ASP Guidelines
  • IMS/AMC Sales/Service Management
  • Single Point of Contact (SPOC)
  • Implement ASP Service Policies as per SLA Guidelines
  • ASP BFT adherence.

Education

B.A. -

H.P.S.E.B. Board, H.P. University

NetApp Authorized Service Engineer - undefined

Skills

CERTIFID IBM X SERIES SERVERundefined

Accomplishments

  • Successfully Planned & implemented company LAN
  • Expert hand in MS Office – Spl in MS Excel reporting
  • Hardware: - Assembling all Intel based machines (Pentium II, Pentium III, Pentium IV and Celeron), Laptops installation, Trouble-Shooting, Installation of Software’s
  • Networking- Networking with Windows 2000, 2003,2008,2012 Server / Professional, Designing & Trouble Shooting of LAN,WAN, DHCP, DNS, IIS Server, Remote Access Server, Routing, File Server, Print Server, Network Address Translation (NAT), Active Directory
  • Operating System: - Windows 98, Windows Server 2000, 2003, Windows XP Window7, Windows8, Windows8.1
  • Peripherals:- Printers (HP; Epson; Canon; Wipro; TVSE; Laxmark),(Compex), Hub (Compex, QHMPL 8Port, 16Port), Switches (8Port, 16Port, 24port), CD Writer (HP,Asus,LG, Samsung), (IBM Drive & Adapter), PSTN/ISDN Modem (zyxel, US Robotics,Prolink Bocca etc), LAN Cards (Surecom, Winbond, D-Link)
  • Maintenance & Diagnostics
  • Diagnosed faults in the network to wiring closest level
  • Analyzed application software conflicts on LAN
  • Troubleshoot crashed file servers and stabilized environments
  • Solved problems relating to PC hardware, peripherals & Softwares.

Additional Information

  • PROFESSIONAL QUALIFICATION , One & half year Diploma in COMPUTER HARDWARE & NETWORKING FROM IICCS CHANDIGARH.

Timeline

Team Leader

ACCEL IT SERVICES
04.2021 - Current

Senior Technical Support Engineer

Ensure Support Service India Ltd
06.2015 - Current

Designation Sr. Executive

KUDOS CHEMIE LTD
08.2011 - 05.2015

OFFICER

SEL MANUFACTRUING LTD
01.2011 - 08.2011

Designation Team Leader

REDINGTON INDIA LTD
01.2006 - 03.2011

B.A. -

H.P.S.E.B. Board, H.P. University

NetApp Authorized Service Engineer - undefined

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