Om Prakash Pandya

Check all IT devices in Regional Offices (Desktop,Internet, Power Supply, CCTV etc) IT related assetsProvide hands-on technical support for end-users and address IT issues at regional locations.Followup for Internet broadband (BSNL/Others) bills and send to payment and collect receipts and file themBPR Meeting coordination with All departments for smooth IT oprationAttend the Unit wise meeting for understating the business requirementCollaborate with various departments to understand their IT needs and provide tailored solutionsAllocate the Ink bottles, Cartridge to the branch (Collect requirements from the field and follow up with the procurement dept)Regular Visit to branch make sure of IT asset condition and do the necessary maintainance in field (Battery water, building earthing, System performance, UPS backup, Printer/scanner, CCTV, Internet)Update all trackers - Monthly Visit and Call log sheetsMac address bindingConfigure the new IT assets - ( Install OS, Sure MDM and necessary application software)Handle the IT asset Hand over ( While Employee Joining & Resigning of Employees)Checking IT requirements before finalizing the building for the new office setup.New branch office visit and complete IT Asset InstallationHandle the IT asset set up during branch office bulding shifts to new locationCheck for the new updates of OS and SureMDM and updated to the latest supproting verison accordinglyConduct training sessions for end-users on IT systems and applications.Educate all employees on basic IT asset maintenance and the safety precautions they must take with IT assets. Coordinate with vendors for quotation,support, procurement for any kind of repair or purchase.Follow-up with the Admin team for transportation to send and received the IT asset (Including packing asset)Follow-up / Visit with the assets repair to the service centre if required.The E-Waste process follow as per the SOPParticipating in on-call rotations and providing support outside regular business hours when necessaryRespond promptly to and resolve IT incidents reported by users Cross check the console of Sure MDM for physical quantityCross check the FAMS data and tag asset code to new assetsCross check building and get install the cctv cameras as per requirements with co-ordination of admin / vendor

Working and configuration of N computing Environment Citrix Devices ● Installation of Windows 10 & Windows 8.1 & Windows 7, Windows XP, and Network related issue. ● Configure MS Outlook 2010 , MS Outlook 2013 Outlook Express, Office 365.MsTeams. . ● Manage Tele Presence and Video Conference on lifesize devices.

● Handled IT Asset Inventory & update regular basis.

● Asset Management and Management of AMC/warranty related issue & follow-up with vendors. ● Single point of contact for all end user who provide first level telephonic support & assign the call to the relevant engineer and update the status in helpdesk software and also manage the online helpdesk software

● Daily activity checklist update/ monitoring, antivirus updating.

Installation of Ubuntu Os, Windows 10 & Windows 8.1 & Windows 7, Windows XP, and Network relatedissue. ● Configure MS Outlook 2010 , MS Outlook 2013 Outlook Express, Office 365.MsTeams. . ● Manage Tele Presence and Video Conference

● Handled IT Asset Inventory & update regular basis.

● Asset Management and Management of AMC/warranty related issue & follow-up with vendors. ● Single point of contact for all end user who provide first level telephonic support & assign the call to the relevant engineer and update the status in helpdesk software and also manage the online helpdesk software

● Daily activity checklist update/ monitoring, antivirus updating.

Installation ofUbuntu OS, Windows 10 & Windows 8.1 & Windows 7, Windows XP, and Network related issue. ● Configure MS Outlook 2010, MS Outlook 2013 Outlook Express.

● Manage TelePresence and Video Conference

● Website Updating through Admin Panel

● Handled IT Asset Inventory & update on a regular basis.

● Computer laboratory Setup with LAN, WIFI Access.

Windows 10 & Windows 8.1 & Windows 7, Windows XP, and Network related issues. ● Single point of contact for all end user who provide first level telephonic support & assign the call to the relevant engineer and update the status in helpdesk software and also manage the online helpdesk software

● Daily activity checklist update/ monitoring, antivirus updating

● Configure MS Outlook 2010, MS Outlook 2013 Outlook Express .

● Backup of all servers in DAT media.

● Manage Telepresence and Video Conference

● Asset Management and Management of AMC/warranty related issue & follow-up with vendors. ● Handled IT Asset Inventory & update on a regular basis.

Responsible for installation of hardware and software.

● Hardware maintenance support and AMC Support of Desktop Routers and Switches. ● Daily, Monthly, Quarterly and Semiannual and annual statistical Report of OPD & IPD and prepareMISof all projects and vision centers.

● Asset Management and Management of AMC/warranty related issue & follow-up with vendors ● Handled IT Asset Inventory & update on a regular basis.

To manage Software projects and execution.

● To guide students about the project as a project guide and also give them to training on open source development in PHP with MY SQL database.

● To manage Hardware and Software for desktop support.

● Communicating with the client for an annual maintenance contract of their IT infrastructure development.