Omprakash Pandya

• Having 10 years of excellent core retail branch banking experience, I improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Leading a team with more than 10 team members, holding a good reputation among the local market across the customers.

• Managed daily branch operations for optimal productivity and customer satisfaction.
• Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
• Performed monthly compliance checks.
• Improved branch efficiency by streamlining operations and implementing new processes.

• Worked as Deputy Branch Manager at Ratlam Main Branch.
• Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
• Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
• Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.

• Worked as Customer Service Manager at ICICI Bank in Ratlam.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• 59 GPA/CGPA

56 GPA/CGPA