Om Prakash Saini
Mandi,HP
Summary
Innovative and results-driven Configuration Senior Specialist with over 11 years of experience in delivering high-quality application packaging and software deployment services. Expertise in packaging and deploying applications utilizing tools such as SCCM, Intune, InstallShield, Advanced Installer, PSADT, VBS, MSIX, APPV, and Ivanti DSM. Proven track record of managing multiple account transitions and implementing AI-driven strategies to optimize the application packaging process, significantly enhancing efficiency and minimizing errors. Strong understanding of industry standards and best practices ensures the delivery of accurate and reliable software installations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Configuration Senior Specialist
NTT Data
04.2023 - 11.2025
- Experience building and using application testing tools and frameworks in support of Windows as a Service and automated application lifecycle management.
- Proficient in PowerShell and PSADT.
- Expert in Intune deployment and application creation.
- In-depth experience packaging with MSI, with extensive dedicated packaging experience. Be comfortable with transform creation, MSI validation, conflict management, and the usage of Admin Studio, InstallShield, and Advanced Installer to edit MSIs at the table level.
- AppV, MSIX sequencing experience, including Dynamic Suite Composition, and issues relating to the usage of DSC in real-world scenarios.
- A good working knowledge of VBScript usage for Custom Actions, general administration tasks, and Citrix packaging and administration experience is an advantage.
- SCCM application management and deployment experience. Previous experience with automating installer repackaging and deployment configuration.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Enhanced team productivity by implementing efficient project management strategies.
- Managed large-scale budgets, optimizing resource allocation to maximize operational efficiency and financial performance.
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed and executed strategic initiatives to drive customer satisfaction and engagement.
IT Analyst
Tata Consultancy Services
07.2020 - 04.2023
- Worked for a European pharmaceutical client. Job activity starts with guiding the key users in PRF creation, source validation, development, DevQA, testing, UAT, and deployment in the production environment using SCCM and Intune.
- Source validation of software binaries in Windows 7, Windows 10, and Windows Servers, as per the requirement.
- Creating application packages using tools like Admin Studio, InstallShield, APPV 5.1 sequencer, Advanced Installer, and Ivanti DSM.
- Automated and manual testing, QA of created application packages on different Windows operating systems.
- UAT of the created packages in the client environment.
- The deployment of UAT passed application packages using tools like SCCM, Intune, and Ivanti DSM.
- Analyzed system requirements and developed technical specifications to enhance IT solutions.
- Collaborated with cross-functional teams to troubleshoot issues and optimize system performance.
- Implemented software updates and patches, ensuring compliance with security protocols.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
Specialist
HCL Technologies
08.2016 - 04.2020
- This role is a very challenging position with very strict deadlines, requiring a high throughput of packages packaged to a very high standard, which requires an in-depth knowledge of packaging and Ivanti DSM.
- Sequencing, publishing, and delivering high-priority BOPO Appv5.1 packages to H&M.
- Quality analysis for simple, medium, and complex packages within SLA, with minimal QA points.
- Worked with Ivanti DSM, MSIX, InstallShield, Repackaging, AdminStudio, and Wise Package Studio 7.0 for repackaging legacy setups into MSI and patches (.MSP).
- Responsible and accountable for delivering good quality packages within SLA.
- Involved in queue management, mentoring the team members, and application repackaging/App virtualization.
- Responsible for delivering packaged applications without breaching OLA's.
- Defining the process on how to drive the application in each phase of the project.
- Liaising with the requestor and the initiation team to gather information regarding installation and configurations.
- Checking the compatibility of the application with Windows 10/7, and the possibility of it getting virtualized.
- Communicating with requestors from different LOBs to gather technical and general requirements for integration (packaging).
- Creating packages (.MSI) and transforms (.MST) using Admin Studio based on requirements for XP and Win7.
- Arranging the test machine with packages, and contacting requestors for UAT.
- Using VMware sessions to create and test the packages.
- The SLA of all applications in this project is 1 day, considering all complexities: simple, medium, and complex.
- Using Sequencing Tool 5.1, we updated the request and delivered it.
- Once the package has been completed, we need to deliver the application to the Citrix team for publishing.
- The requestor only provides binary files and a template summary as an initial requirement.
- Developed and maintained application packages for software deployment across various platforms.
- Collaborated with cross-functional teams to troubleshoot and resolve application packaging issues.
- Standardized packaging processes to enhance efficiency and reduce deployment timeframes.
Process Associate
Genpact
04.2015 - 08.2016
- Worked as a Process Associate for European and American clients.
- Handling multiple technologies, such as Active Directory, server, and firewall.
- Worked in the Data Warehouse tool Informatica to manage the workflow.
- I worked in ServiceNow and Jira. Incidents and Service requests related to Network and Active Directory issues.
- Developed and maintained application packages for software deployment across various platforms.
- Managed SCCM infrastructure, ensuring system reliability and performance optimization.
- Conducted regular system updates and patch management to maintain security compliance.
- Implemented automated processes for software distribution, improving deployment efficiency.
- Provided technical support for SCCM-related issues, enhancing user satisfaction and resolution times.
- Analyzed system logs to troubleshoot issues, minimizing downtime through proactive measures.
- Led training sessions for IT staff on best practices in SCCM usage and management.
Education
Master of Technology - Electronics And Communications Engineering
Maharishi Markandeshwar University
Mullana, India01-2015
Bachelor of Technology - Electronics And Communications Engineering
Maharishi Markandeshwar University
Mullana, India06-2014
Skills
- Appv 51 packaging expertise
- MSIX repackaging
- Ivanti DSM packaging and deployment
- MSI and Windows Installer Technology
- Excellent programming skills (VB Script, PowerShell, Batch)
- Working in an Application Packaging role for standardised and ‘locked down’ environment
- Excellent knowledge in PowerShell Scripting
- Excellent knowledge of Application Discovery
- Documentation and writing SOP's and technical notes
- Performance Testing
- Security testing
- Contributed to testing and validation under strict confidentiality agreements and regulated environments
- Risk assessment capabilities
- Tactful issue escalation
- Mentoring & Leadership in QA
- Prepare Test Guide
- Windows server administration
- Reporting and analytics
- Driver management
- Infrastructure management
- Patch management
- Endpoint protection
- Content management
- Mobile device management
- Operating system deployment
- Performance optimization
- SQL server administration
- Virtualization technologies
- Group policy management
- Microsoft intune
- PowerShell scripting
- Azure AD connect
- Software distribution
- Task sequence creation
- Active directory integration
Certification
- MD-101: Managing Modern Desktops certification exam for Microsoft 365
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Configuration Senior Specialist
NTT Data
04.2023 - 11.2025
IT Analyst
Tata Consultancy Services
07.2020 - 04.2023
Specialist
HCL Technologies
08.2016 - 04.2020
Process Associate
Genpact
04.2015 - 08.2016
Master of Technology - Electronics And Communications Engineering
Maharishi Markandeshwar University
Bachelor of Technology - Electronics And Communications Engineering
Maharishi Markandeshwar University
Tools & Technologies
• SCCM
• Intune
• Ivanti DSM
• Service Now
• Powershell scripting, PSADT
• APPV 5.2
• MSIX
• MDM
• VBS
• Wise Packaging Studio
• Foundry Tools
• APP DNA app compatibility testing.
• Automation
• Github
• Browserstack
• Googlesheets
• MS excel
• Windows
• Googlesheets
• MS excel
• Windows
• Android
Ai & Data
- AI Application Testing
- ETL (Extract, Transform, Load) Process Understanding