Simran Thukral

Vulnerability Management

• Working with internal business units to drive secure configurations in images used for endpoints.
• Performing technical and non-technical risk and vulnerability assessments & Develop strategies to identify, manage, and mitigate identified threats and vulnerabilities to attain desired risk profile and communicate strategies to key stakeholders.
• Provide leadership hands-on technical direction to deliver problem, solution, tactical, and break-fix capability.

Patch Management

• Working knowledge of Monthly patching process Microsoft Security/Non Security/Third party patches on 20K+ workstations
• Managed complex projects such as transition from Windows 10 to Windows 11 providing inception to completion, ensuring timely delivery and client satisfaction.

Software Distribution and Deployment

• Well versed with platforms like Intune & SCCM & Qualys. Good expertise with end to end management of application distribution to endpoints.
• Brief knowledge of Intune & Qualys Infrastructure. Operating System and Management, creation of images using Autopilot, Configuration profiles and compliance & app protection policies, A good understanding with Graph API's, Proactive Remediation in Intune.

Other roles and responsibilities

• Working in collaboration with application owners & engineering teams to help them tackle complex projects more efficiently and solve the problem faster.
• Led Client governance calls and provide daily and weekly reports & create custom inventory reports and dashboards as per requirements.
• High end expertise with Root cause analysis and extensive troubleshooting skills.

Other Skills

• Powershell Scripting
• Azure\Office 365
• Active Directory
• DNS/DHCP
• WMI
• GenAI and ChatGPT
• SQL, IIS PowerBI, WMI,SNOW

SCCM Server and Client Infrastructure

• Managed High availability Infrastructure with 1 CAS and 5 Primary sites.
• Worked on Site upgrade, Migration, Backup and Recovery
• Software Metering Rules, Configuration Baselines, Application and patch management
• Client Health Check, Hardware inventory, cloud features.
• Building custom queries to fetch information from database.
• End to end Management of Workstations.
• L3 Support for Clients giving them advisable solutions for their infrastructure
• Root cause Analysis and Break-fix complex issues.

Adobe Suite Management

• Served as primary point of contact for triaging technical issues.
• Knowledge of whole Adobe Suite - Installation, Licensing management, End user issues.
• Management of Adobe Admin portal ensuring users has relevant access as per gained subscription.
• Patching & Deployment of Adobe application and
• Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.