Om Singh Inda
Jodhpur
Summary
Dynamic Relationship Manager with a proven track record at HDFC Bank, excelling in customer acquisition and retention. Demonstrated expertise in cross-selling financial products while fostering positive workplace relationships. Skilled in regulatory compliance and team leadership, consistently achieving business targets and enhancing client satisfaction. Committed to driving growth and delivering exceptional service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relationship Manager – Preferred Banking
HDFC Bank
Jodhpur
09.2024 - Current
- Acquisition of new Preferred and imperia customers
- Managing the High Net Worth customers of the Bank
- Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the HNW relationships
- Profiling Customers and provide financial products to meet customer needs
- Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, Online trading etc
- Deepening the size of the relationship
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
PB-Authoriser
HDFC Bank
Jodhpur
09.2021 - 08.2024
- Working in HDFC bank main branch of jodhpur branch book size is more than 2300 CR and 55000+ cust id
- Supervising and monitoring branch transactions and sales in order to enhance the value of existing accounts and retention of existing portfolio
- Branch Operations and Audit Compliance
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
- Account Opening, lobby Management, Transaction authorization, Customer instruction and request processing
- Daily branch business and service parameter reporting
- Generate business, cross sell, third party products and monitor cross sales of Personal Banker and Service team
- Processing of Third-party FDs and Bank guarantee
- Monitoring Activation and depletion in sourced accounts
- Branch Administration
Branch Manager
ICICI BANK
Jodhpur
06.2018 - 09.2021
- To achieve profitability targets of the branch
- To increase the market share by GL book growth
- Monitoring sales targets and budgets and maintaining MIS
- Motivating staff to meet targets through team management and training
- New customer acquisition & relationship building
- Branch audit health compliance
- Authorization of vouchers and check daily reports
- Driving Asset business in branch- KCC, jewel loan, AL, PL and Credit cards
- Promoting the bank in the local household and commercial community
- Maintaining the brand image and corporate policies
- Handling and resolving customer escalations
Customer Service Officer
ICICI BANK
Bhawad Jodhpur
06.2015 - 06.2018
- Resolving customer complaints and issues in a professional manner.
- Managed cash and non-cash transactions.
- Promoting bank products such as savings accounts, FDs, loans, credit cards, and insurance.
- Assisting customers with account opening, closing, and modifications.
- Oversaw daily operational activities.
- Boosted Customer base , acquiring new customers and identifying needs to deliver relevant products.
- Generating leads for financial products and services.
- Ensuring adherence to banking policies, guidelines, and regulatory norms.
Lab Technician
IVRCL LTD
Bharatpur
10.2013 - 12.2014
- Working as lab technician in PHED department water treatment plant in Bharatpur
- Quality check of water
- Perform all lab test for drinking water
Education
Post Graduate Diploma in Banking (PGDBO) -
IFBI
Jaipur01.2015
Bachelor of Science - Biotechnology
Rajasthan University
Jaipur01.2012
Senior Secondary -
Army Children Academy
Jodhpur01.2009
Secondary -
RAJRIF Heroes Memorial
New Delhi06-2007
Skills
- Team Leadership
- Positive attitude
- Willingness to learn new concepts, ideas, and new technologies
- Positive Workplace Relationships
- Regulatory compliance monitoring
- work prioritization
- Coaching and mentoring
- Time management abilities
Certification
- NISM series-V-A: Mutual Fund Distribution Certification Examination
- IRDA - certificate to act as specified person for a corporate agent
- Branch Leadership Program in ICICI Bank, 2018
Disclaimer
I hereby declare that the above information is true & correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Narpat Singh
- Mother's Name: Jasu Kanwar
- Blood Group: A+
- Date of Birth: 10/09/90
Accomplishments
- Best BSC VB - ICIC Bank 2016
- Victory - ICICI Bank 2016
- Badshah - ICICI Bank 2018
- KCC Marathon - ICICI Bank 2018
- Chalo Jaisalmer -ICICI Bank 2019
- Jai ho Jodhpur - ICICI Bank 2021
- Aagaaz - HDFC Bank 2022
- Main hoon Crorepati - HDFC Bank Oct 2024
- Main hoon Crorepati - HDFC Bank Nov 2024
Timeline
Relationship Manager – Preferred Banking
HDFC Bank
09.2024 - Current
PB-Authoriser
HDFC Bank
09.2021 - 08.2024
Branch Manager
ICICI BANK
06.2018 - 09.2021
Customer Service Officer
ICICI BANK
06.2015 - 06.2018
Lab Technician
IVRCL LTD
10.2013 - 12.2014
Post Graduate Diploma in Banking (PGDBO) -
IFBI
Bachelor of Science - Biotechnology
Rajasthan University
Senior Secondary -
Army Children Academy
Secondary -
RAJRIF Heroes Memorial
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