Dhruv Soni
Ahmedabad
Summary
Dynamic professional with a proven track record at HDFC Bank, excelling in client relationship management and team leadership. Expert in onboarding processes and cross-functional collaboration, I have successfully enhanced customer satisfaction and branch profitability through innovative sales strategies and personalized client engagement. Committed to delivering tailored financial solutions that drive results.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Preferred Relationship Manager
Hdfc bank ltd
Ahmedabad
09.2021 - Current
- Provided tailored financial solutions aligned with client needs and goals.
- Cultivated strong relationships with clients to enhance customer loyalty and satisfaction.
- Educated clients on banking products and services to maximize benefits.
- Conducted regular reviews of client portfolios to assess performance and alignment.
- Facilitated onboarding processes for new clients ensuring seamless integration.
- Collaborated with cross-functional teams to deliver comprehensive banking services.
- Built relationships with clients by providing them with personalized advice and support.
Branch Sales Manager
Axis bank ltd
Ahmedabad
09.2015 - 09.2021
- Developed and implemented sales strategies to increase branch profitability.
- Developed and implemented sales strategies to improve branch performance and customer satisfaction.
- Trained and mentored sales staff on customer engagement techniques and product knowledge.
- Led branch operations to ensure compliance with banking regulations and policies.
- Conducted regular performance reviews of the sales team to ensure goals were met.
- Motivated employees by recognizing individual accomplishments through rewards programs.
Education
Bachelor of Commerce - Commerce
Gujarat University
Ahmedabad 05.2010 - 06.2013
Skills
- Client relationship management
- Onboarding processes
- Cross-functional collaboration
- Customer engagement
- Team leadership
- Problem solving
- Time management
Timeline
Preferred Relationship Manager
Hdfc bank ltd
09.2021 - Current
Branch Sales Manager
Axis bank ltd
09.2015 - 09.2021
Bachelor of Commerce - Commerce
Gujarat University
05.2010 - 06.2013