Orian Gomes
Bill to Cash Operations Associate
Kolkata
Summary
A results-oriented professional with a strong commitment to safeguarding customer data and adhering to GDPR regulations. Self-motivated and performance-driven, I excel in building and maintaining effective working relationships with customers, suppliers, and key stakeholders. My advanced communication skills, both oral and written, allow me to navigate complex issues and contribute to business success.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Bill to Cash Operations Associate
BT Group
12.2020 - Current
- Handle post billing enquires particularly for BT Wholesale and initially worked in various billing platforms.
- Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information
- Manage and help resolve complex issues or other business impacting hurdles
- Deliver of Ad-hoc tasks efficiently and in timely manner.
- Resolving complex customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Prepare share-points for process enhancement and help in streamlining Wholesale billing enquires process.
- Proactively support team members and discuss process related updates and solve any problem areas.
Process Associate
Concentrix Daksh Services India Private Limited
08.2015 - 12.2020
- Handled complex customer billing and payment queries both offline and online.
- POC for customer escalations and high-level complaints by providing appropriate solutions within TAT.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Created PPTs and excel share-points for process enhancement and calibrated among different LOBs to streamline the process.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
B.Com(H) Marketing -
Caicutta University
Kolkata, India 04.2001 - 04.2015
Higher Secondary -
W.B.C.H.S.E.
Kolkata, IndiaMadhayamik -
W.B.B.S.E
Diploma in lnformation Technology Application -
State Youth Computer Centre, Kolkata
Kolkata, India05.2008
Skills
Key Competencies:
undefinedPersonal Information
- Father's Name: Mr. Cyprian Gomes
- Date of Birth: 01/07/1992
- Gender: Male
- Nationality: lndian
- Marital Status: Single
Languages
English
Bengali
Hindi
Presently Learning lndian Sign Language
Extracurricular Activities
Singing Playing guitar
Disclaimer
I, Orian Gomes, hereby declare that all the information provided above is true to the best of my knowledge and belief.
Timeline
Bill to Cash Operations Associate
BT Group
12.2020 - Current
Process Associate
Concentrix Daksh Services India Private Limited
08.2015 - 12.2020
B.Com(H) Marketing -
Caicutta University
04.2001 - 04.2015
Higher Secondary -
W.B.C.H.S.E.
Madhayamik -
W.B.B.S.E
Diploma in lnformation Technology Application -
State Youth Computer Centre, Kolkata
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