Madhuparna Dey
Kolkata
Summary
Dynamic and Professional. Proficient in performative and team management skills. Excellent interpersonal, communicational and analytical skills. Teamwork approaches with various organizations. Excellent eye to detail. Quick and an attentive learner.
Overview
6
6
years of professional experience
Work History
Bill to Cash Operations Associate
BT E-SERV (INDIA) PRIVATE LIMITED
Kolkata
02.2020 - Current
- Part of the invoicing procedure that involves cash allocation, bank statements, verification and payment allocation using SAP.
- Managed queries related to discrepancies in invoices and collection management.
- Generated reports related to bulk payment, manual billing and bulk discounts.
- Price mapping of products based on daily and weekly reports.
- Based on customer reports, shared insights to stakeholders in order to help them take business decisions.
- Identifiying and providing solutions to resolve Organisational problems for the betterment of the same.
- Directly handled customers to provide promt resolutions.
Tools used- Excel, Workflow, Jira, Citrix, Service Now, SAP ERP.
HR Outsourcing Associate
CAPGEMINI INDIA PRIVATE LIMITED
07.2019 - 12.2020
- Sort out appropriate candidates for stakeholders.
- BGC profiles to ensure deserving candidates are selected.
- Weekly report preparation to present based on our findings.
- Tools used- Excel, Taleo
Education
Master of Comparative Literature -
Jadavpur University
01.2019
Bachelor of Comparative Literature -
Jadavpur University
01.2017
ISC -
Dolna Day School
01.2014
ISCE -
Dolna Day School
01.2012
Skills
- Dynamic and professional skills
- Customer relationship management
- Performative and team management
- Interpersonal communication
- Analytical thinking
- Team collaboration
- Attention to detail
- Quick learning ability
- SLA adherence
- Query resolution expertise
- Billing and invoicing processes
- Presentation and demonstration
Accomplishments
- Experienced in public speaking; presented paper (2019) at International Conference entitled 'Transition in Policy, Resilience and Identity': New Challenges in Indo-Canadian Studies Organized by Centre for Canadian Studies, Jadavpur University.
- Medal holder for good conduct and attendance in school.
- Completed Sixth Year in Painting under Bangiya Sangeet Parishad.
- Blue Belt holder under All India British Shotokan Kyogi Karate Do Association.
- Participant and third rank holder in Bengali Poetry.
Hobbies and Interests
- Sheer interest in art and literature.
- Profound book lover.
- Painting and fields related to creative ideas.
- Learning and gathering knowledge about business ideas.
- Music and Fashion.
- Keeping updates about Stock market.
Languages
- English- Fluent
- Hindi- Fluent
- Bengali- Fluent
Timeline
Bill to Cash Operations Associate
BT E-SERV (INDIA) PRIVATE LIMITED
02.2020 - Current
HR Outsourcing Associate
CAPGEMINI INDIA PRIVATE LIMITED
07.2019 - 12.2020
Master of Comparative Literature -
Jadavpur University
Bachelor of Comparative Literature -
Jadavpur University
ISC -
Dolna Day School
ISCE -
Dolna Day School