Subhajit Ganguly
Howrah
Summary
Dynamic professional with extensive experience at BT E-SERV India, excelling in billing operations and process improvement. Proven leadership in managing international transitions and driving automation projects. Skilled in root cause analysis and effective communication, consistently enhancing efficiency and stakeholder engagement. Committed to delivering impactful results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bill to Cash Operation Associate
BT E-SERV India
kolkata
01.2023 - Current
- I worked in two transitions for EE billing and international billing operations.
- Actively involved in the transition process and managing international billing operations for the Wholesale BENELUX region.
- Established a calibration call between the onshore and Kolkata teams, utilizing RCA tools to identify and eliminate errors or delays in the process.
- Currently leading an automation project (Monthly Reports) aimed at saving time and improving overall efficiency.
- Streamlined processes by creating SIPOC (Supplier, Input, Process, Output, Customer), and SPOC (Single Point of Contact) for the Wholesale Region.
- Managed multiple desks of billing single-handedly. Maintaining RFT and OTD.
Sales and Service Engineer
Arphi Electronics
Mumbai
04.2021 - 12.2022
- Demonstrated expertise in providing exceptional sales and service support to clients.
- Acted as a key contributor to the growth of the organization, made an impact on sales, and collected bad debts for the organization.
- Delivered technical support for electronic products to enhance customer satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Electrical Engineer & SCADA Operations – Operation and Maintenance Specialist
PHRS
Powai
08.2019 - 03.2021
- Responsibilities included overseeing SCADA operations and electrical engineering at a 90 MLD Water Treatment Plant in Powai, Mumbai.
- Played a pivotal role in ISO Certification processes, ensuring adherence to quality standards.
- Maintained equipment functionality through regular inspections and preventative maintenance tasks.
- Analyzed system performance data to identify areas for improvement in operations.
- Maintained records of all maintenance tasks performed on machines and equipment.
Education
B-Tech - Electrical Engineering
Supreme Knowledge Foundation Group of Institutions
Hooghly06-2018
10+2 - Schooling
Uttarpara Model High School
Uttarpara01.2014
10th - Schooling
Uttarpara Model High School
Uttarpara01.2012
Skills
- Microsoft Office proficiency
- Stakeholder engagement
- Task prioritization
- Billing operations
- Root cause analysis
- Leadership skills
- Team management
- Effective communication
- Work allocation
- Workflow optimization
- Time management
- Process improvement
Accomplishments
- Worked as a Bill-to-Cash Associate in the EE Billing transition from Infosys and successfully completed the project
- Implemented process improvements, streamlined operations, eliminated inefficiencies, and maximized revenue collection for BT
- Currently working as a Bill-to-Cash Associate in the Wholesale BENELUX region, an integral part of the transition process, and successfully completed the project
- Spearheaded initiatives involving automation, clearance of suspense error codes, and implemented macro automation to enhance efficiency
- Recognition and appreciation from the senior leaders
- Achieved good feedback from internal and external customers
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Hobbies and Interests
- Bike ride
- Foodie
- Cooking
Timeline
Bill to Cash Operation Associate
BT E-SERV India
01.2023 - Current
Sales and Service Engineer
Arphi Electronics
04.2021 - 12.2022
Electrical Engineer & SCADA Operations – Operation and Maintenance Specialist
PHRS
08.2019 - 03.2021
B-Tech - Electrical Engineering
Supreme Knowledge Foundation Group of Institutions
10+2 - Schooling
Uttarpara Model High School
10th - Schooling
Uttarpara Model High School
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