Sk Imran Quraishi

· Team Management & Leadership

o Successfully managed and led a team of 18 FTEs, including Associates, Subject Matter Experts (SMEs), and Operations Professionals, ensuring high performance and productivity.

o Fostered a collaborative team environment by promoting knowledge sharing and continuous skill development.

· Project & Programme

• Project Name: Nayan
• LoB/CFU: Consumer, Digital
• Colleagues Involved: Claire Farrage (Projects), Anne Killen (Digital)
• Outcome: Ensured seamless integration of new product offerings in Nayan within Avalon Billing Platform, mitigating potential issues in Operations and Compliance
• Project Name: Unify
• LoB/CFU: GCB, Digital, Business
• Colleagues Involved: Jane Elisson (Projects), Denise Bratton (Risk and Compliance), Pavan Kumar (CFU Transformation)
• Outcome: Enhanced current billing control for VAT and BABT into daily Bill Vetting Process and created new processes for Unbillable and Billing Failure for ATMP and CFB Account (OneBill) through rigorous brainstorming sessions
• Project Name: All IP Migration
• LoB/CFU: CPS & SMB
• Colleagues Involved: Rhona Weekes (Programme), Reena Sharma (Assurance - GCB), Andy Dawe (Assurance - CFU Business)
• Outcome: Identified and corrected 137K PSTNs incorrectly tagged as Internal to BT through the Movation Process via a complex validation process

Workshops & Initiatives

• Name: Unallocated Cash
• LoB/CFU: CPS & SMB
• Colleagues Involved: Michael Sutton & Hugh-David Barbour (Strategy and Transformation)
• Outcome: Played a key role in developing control measures to prevent unallocated credits and debt in Antillia for CPS and SMB customers
• Name: Passive Bill Vets
• LoB/CFU: CPS & SMB
• Colleagues Involved: Hugh-David Barbour (Strategy and Transformation)
• Outcome: Helped the Strategy and Transformation team prevent billing and dispatch of 115,000 Zero Value invoices, saving the business around £40,000
• Name: CMP Dise Debt
• LoB/CFU: CPS & SMB
• Colleagues Involved: David Canavan (Business Improvement) & Gayle de Lisle (Financial Controller, SMB)
• Outcome: Resolved £2.4 Mn overdue debt in CMP Dise by creating a phased write-off plan with SMB Finance approval. Collaborated with MDS to implement controls to prevent further debt accumulation
• Name: SMB & B2C Workshop
• LoB/CFU: SMB
• Colleagues Involved: SMB Billing and Order Team & Sunny Kumar (Process Excellence)
• Outcome: Developed an archival policy to manage 100K unbillable accounts by deactivating incomplete orders after a set period, preventing accumulation and improving financial efficiency
• Name: Enterprise Debit Adjustment
• LoB/CFU: CPS & SMB
• Colleagues Involved: Chris Heany (Service Enablement SMB) & Andy Halls (CFU Transformation)
• Outcome: Developed the Debit Adjustment Code to align with existing Revenue Codes in Antillia, allowing the Order Team to integrate Engineer and Time-Related Charges directly with the product. This improved bill presentation and clarity in revenue allocation
• Name: Audit Remediations
• LoB/CFU: CPS
• Colleagues Involved: Nicola Richards (Revenue Controls Transformation)
• Outcome: Worked with Revenue Controls and Digital to draft the Discount application journey from Order to Bill, identifying gaps and implementing fixes for better audit controls and billing transparency