Listening to music, travelling
ORLINE PRABAKAR
Manager -Strategic Initiatives
Summary
Manager - Strategic Initiatives An established leader offering chronicled success of 28 years in all aspects of Client Relationship Management, HR Operations & Compliance Management across Security Surveillance services, Shipping, Logistics, Last Mile Delivery and Hospitality; proven career in conceptualizing & implementing effective ideas / strategies which adds value to organization through inspiring leadership, rich experience & innovation excellence. Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
30
30
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Manager - Strategic Initiatives
Casby Global Technology Pvt. Ltd
Mumbai
07.2015 - Current
- Steering discussions at all levels of the organization and providing regular updates to senior management including reporting obstacles or variances that cannot be resolved that would impede the delivery of the initiative on time and within budget Supervising staff performance objectives; appraising performance and recommending salary increases Acting as the point of contact among employees, clients, and other external partners in the absence of the company Director Maintaining and implementing systems of the organization as per direction of management Supervising and maintaining financial transactions of the organization Spearheading the customer service team and resolving face-to-face inquiries of customers Delivering data for payroll for generating Wage Registers each month Performing administrative activities of H.R
- Including processing and record-keeping activities such as maintaining hours worked records for employees and labour contracts; updating employee data regarding attendance/leave, and so on Ensuring that the Compliance Documents of the company is updated Fore fronting the daily operations of the accounting department, including month and end-year process, statutory compliances are met as per due dates, accounts payable/receivables, analyzing of M.I.S
- And Enterprise cost Studying debtors' sheet by tracking outstanding days to take prompt action before they start to have an impact on the cash flow Liaising with client for queries on Invoices submitted and following up with internal Accounts to ensure the bills submitted has been accepted without any delay Overseeing timely payments of vendor invoices and tracking expense vouchers (operational & petty cash) of the employees Leading reconciliation of employee advances given with vouchers or against salary (to be highlighted in MID for Salary Process)
Manager -Business
Casby Group Of Companies
Mumbai
09.2011 - 07.2014
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Staffing and Vendor Management)
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive
Manager
Perception Hospitality Pvt. Ltd
08.2009 - 09.2011
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Executive Business Assistant
MM, Mercator Lines Ltd
Mumbai
01.2009 - 07.2009
- Researched, analyzed, and projected market data for potential markets.
- Enhanced customer experience using all omnichannel offerings.
- Engaged with customers to build business relationships.
Executive Business Assistant
Shreyas Shipping & Logistics Ltd
Mumbai
08.1993 - 08.2009
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Researched, analyzed, and projected market data for potential markets.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Verified work aligned with service levels agreed and client requirements.
- Engaged with customers to build business relationships.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Diploma -
IIFF-FIATA From Glattburgg,
St Xaviers College Mumbai 04.2005 - 03.2006
B.Com -
Mumbai University
06.1989 - 05.1995
Diploma - Business Management
Xavier's Institute of Management
Skills
Proficient in capability development with passion for designing processSolutions that resulted in integrated customer experience and improvedOperational performanceA proactive leader and planner with expertise in managing client base andAchieving desired goals; skills in providing high-quality customer experienceElevating customer satisfaction, while adhering to SLAsImproved CSAT by establishing vision, mission & value statement for theCustomer Service Department and aligning the team to achieve the mission andRealize the vision for customer serviceProven record of excellent performance in delivering breakthrough resultsLeading continual improvement initiatives and realization of changes requiredShowcased excellent aptitude in managing end-to-end Human ResourceManagement functions and ensured adherence to the process acrossMultinational platformsEnsured company's policies & procedures comply with the regulatory andEthical standardsVersatile, high-energy professional, successful in achieving business growthObjectives within turnaround & rapid changing environment with excellentCommunication, people management, analytical and problem-solving skillsSIGNIFICANT ACCOMPLISHMENTSSteered implementation of operational process improvements therebyImproving performance by 70%Excellent track record of consistently maintaining Customer Satisfaction IndexOf 90% across markets, by providing recommendations for serviceImprovement and by establishing & implementing best practices as perCompany processSOFT SKILLSPhotoStrategy PlanningClient Relationship ManagementTeam Building & LeadershipHR OperationsAdministrationLiaison & CoordinationProcess Management & AutomationCompliance ManagementProject ManagementChange ManagementCost Control and SavingSince Jul'15: Casby GlobalTechnology Pvt Ltd
Organization and Time Management
Multitasking Abilities
Excellent Communication
MS Office
Interpersonal Communication
Teambuilding
Good Telephone Etiquette
Analytical and Critical Thinking
Dependable and Responsible
Flexible and Adaptable
Planning and Coordination
Interests
Timeline
Manager - Strategic Initiatives
Casby Global Technology Pvt. Ltd
07.2015 - Current
Manager -Business
Casby Group Of Companies
09.2011 - 07.2014
Manager
Perception Hospitality Pvt. Ltd
08.2009 - 09.2011
Executive Business Assistant
MM, Mercator Lines Ltd
01.2009 - 07.2009
Diploma -
IIFF-FIATA From Glattburgg,
04.2005 - 03.2006
Executive Business Assistant
Shreyas Shipping & Logistics Ltd
08.1993 - 08.2009
B.Com -
Mumbai University
06.1989 - 05.1995
Diploma - Business Management
Xavier's Institute of Management