Ornel Raj
Pune
Summary
Highly Trained, Motivated and Enthusiastic Person with 11+ Years of Experience in Healthcare providing professional and Interpersonal services to patients and relatives.
Efficient in performing all duties with zeal and enthusiasm.
Skilful in preparing and presenting Quality Indicators presentation for Critical Care Units as well as Key Performance Indicators for Patients Relations Department. Skilled at Powerpoint and Excel.
Experienced and good at analyzing grievances and resolving them. Good at maintaining Data.
Good at Learning, Analyzing and Adapting new things.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior ICU / CCU Coordinator
Inamdar Multispeciality Hospital
Pune
04.2022 - Current
- Senior Critical Care Coordinator with 11+ Years of Experience, Highly Trained, Motivated, and Enthusiastic in Performing all duties.
- Excellent Communication Skills, skilled at handling and resolving grievances.
- Skillful in preparing and presenting Quality Indicators presentation for critical care units, as well as key performance Indicators for Patients Relations Department. Skilled at PowerPoint and Excel.
- Highly professional and talented at coordinating with patients and relatives for counseling.
- Coordinating for Monthly Mortality and Morbidity Meetings, along with preparing minutes of the same.
- Preparing and handling over of Medical Certificates. (Medical, CM Fund, and Bank Purpose).
- Bed Management: Managing Shift-outs and Trans in of Patients in Critical Care Units.
- Maintaining and Analyzing Discharge TAT.
- Maintaining and Preparing Home Care Data.
- Maintaining Data and Accountability of Petty Cash of the Patients' Relations Department.
- Coordinating for Daily Referrals, informing.
- Analyzing patient's feedback daily (positive and negative) and discussing the same with the departmental heads, along with the Managing Director.
ICU / CCU Coordinator
Inamdar Multispeciality Hospital
Pune
04.2017 - 04.2022
- Auditing of patient files daily in the Critical Care Units and capturing data for Quality Indicators Presentation.
- Organizing and coordinating for Quality Indicators Presentation.
- Coordinating for daily patient counseling in the Critical Care Departments.
- Preparing of Medical Certificates. (Medical, CM Fund, and Bank Purpose).
- Coordinating and Organizing for Monthly Mortality and Morbidity Meetings, along with Preparing minutes of the same.
- Bed Management: Managing Shift-outs and Trans in of Patients in Critical Care Units.
- Maintaining Data for Cathlab Procedures.
- Preparing and explaining for Billing Estimates (Medical and Surgical Management) for all Critical Care Unit Patients.
- Maintaining data and coordinating with PMC for all COVID patients.
- Updating of HRMS.
Senior Front Office Executive
Inamdar Multispeciality Hospital
Pune
04.2015 - 04.2017
- Handling of OPD Patient along with registration and bill preparation.
- Handling Appointments.
- Handling Admissions of Patients.
- Coordinating with the Night Shift Report, along with preparing rosters for Night Shift Staff.
- Bed Management for all patient admissions.
- Handling of grievances and resolving them during night shifts.
- Handling OPD billing for the patients coming on an OPD basis.
Front Office Executive
Inamdar Multispeciality Hospital
Pune
05.2013 - 04.2015
- Handling of Operators Boards, along with handling all queries on the reception.
- Handling of OPD Patients.
- Handling of Admissions.
- Printing of Lab Reports for handing over of the same.
- Handling of Queries and resolving the same.
Education
Bachelor of Arts - Sociology
Savitribai Phule Pune University
PuneHSC - Science
Acharya Shri D. B. Dadawala Junior College
PuneSSC -
St. Patrick's High School
PuneSkills
- Administrative Leadership
- Flexibility and Adaptability
- Interpersonal Skills
- Critical Thinking and Problem Solving
- Communications
- MS Office
- Effective Time Management
- Ability to Multitask and Decision Making
- Document Organization
- Efficient Resource Allocation
- Information Collection
Accomplishments
- Shining Star Award 2022- Inamdar Multispeciality Hospital
Awarded for excelling in the duties assigned and for accomplishing greater height at the Organization.
- Brilliant Suggestion Award 2018- Inamdar Multispeciality Hospital
Awarded for providing a Brilliant Suggestion to learn and grow along with the organisation through the medium of a hospital Newsletter.
- Shining Star Award 2017- Inamdar Multispeciality Hospital
Awarded for excelling in the duties assigned and for accomplishing greater height at the Organization.
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Tamil
Beginner
A1
Certification
- Hands on Training in Basic Life Support- Inamdar Multispeciality Hospital
References
References available upon request.
Timeline
Senior ICU / CCU Coordinator
Inamdar Multispeciality Hospital
04.2022 - Current
ICU / CCU Coordinator
Inamdar Multispeciality Hospital
04.2017 - 04.2022
Senior Front Office Executive
Inamdar Multispeciality Hospital
04.2015 - 04.2017
Front Office Executive
Inamdar Multispeciality Hospital
05.2013 - 04.2015
- Hands on Training in Basic Life Support- Inamdar Multispeciality Hospital
Bachelor of Arts - Sociology
Savitribai Phule Pune University
HSC - Science
Acharya Shri D. B. Dadawala Junior College
SSC -
St. Patrick's High School
Similar Profiles
Priyanka Priyanka null
Registered Nurse at Hamir Multispeciality Hospital & Research CenterRegistered Nurse at Hamir Multispeciality Hospital & Research Center
DR.ANKITA KULDEEPSINH VASHIDR.ANKITA KULDEEPSINH VASHI
Patient Observer at SANKALP MULTISPECIALITY HOSPITALPatient Observer at SANKALP MULTISPECIALITY HOSPITAL
Akshaya PanneerselvamAkshaya Panneerselvam
NA at Arunpriya Multispeciality HospitalNA at Arunpriya Multispeciality Hospital