Osama Khan

• Built and cultivated long-term quality relationships with over 50 clients by addressing needs and providing superior customer service.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Driving the sales and contributing towards revenue increase for the SME Market segment for the Airtel Business arm of Bharti Airtel Limited. Expertise in Mobility, Connectivity, Fixed Line, Cloud, IoT products.

• Motivated and mentored Account Managers to enhance presentation, negotiation and customer relations abilities.
• Led targeted training programs to educate Account Managers on product benefits and service capabilities.
• Communicated regularly with Account Managers for daily support and strategic planning for accounts.
• Demonstrated high negotiation skills by successfully closing tough deals with lucrative clients thereby increasing overall revenue.
• Demonstrated retention skills by identifying core issues and resolving them on top priority thereby winning client's trust and leveraging the opportunity to tap more business opportunity.

Major Responsibilities:

• Identifying and acquiring new potential markets for sales of Airtel products.
• Preparation and approval of business case for new markets.
• To create, implement and execute strategic programs.
• Optimizing budget involved in acquiring markets through rigorous micro planning resulting in saving in CAPEX and/or OPEX.
• Monitoring and driving productivity of the team to ensure target achievement.
• Demonstrated entrepreneurial skills across cross functional roles to achieve highest ever market rollout.
• Developed marketing plans based upon extensive research and prospects targeted.
• Analyzing the competitors to evaluate effectiveness of marketing strategies.

Driving B2B sales for mobility and non-mobility products for Vodafone India Ltd.

Operations:

• Work Flow Management and Daily Work Management.
• Productivity Analysis
• Training related to existing or new product launched.
• Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
• Brought in new business connections and revenue generation opportunities by improving networking strategies.

• Prepared detailed client proposals and sales report.
• Implemented strategies to improve sales.
• Managed customer requests and dealt with customer service issues.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.