Oswin Balthazar Dias
MUMBAI
Summary
To pursue a challenging and rewarding career where i could build my knowledge and experience to hone my skills.
Overview
8
8
years of professional experience
Work History
Steward
La classique
Mumbai
02.2024 - Current
- Resolved customer complaints quickly and professionally when necessary.
- Discarded empty bottles, cans, straws, napkins into designated recycling bins after each shift.
- Kept track of customer tabs throughout their visits to ensure accurate billing at the end of their stay.
- Greeted customers and took orders for alcoholic beverages.
- Cleaned glasses and utensils used at the bar after each use.
Bar Steward
Princess cruises
MUMBAI
12.2022 - 07.2023
- Monitored customer consumption closely to prevent over-intoxication or any other inappropriate behavior.
- Prepared mixed drinks according to recipes, served beers on tap, and poured wine from bottles.
- Followed all state laws regarding sale of alcoholic beverages, such as refusing sale to minors or intoxicated persons.
- Presented menus and answered questions regarding items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers and took orders for alcoholic beverages.
- Provided excellent customer service by engaging in polite conversations with guests and responding quickly to requests or complaints.
- Informed customers of daily specials and signature menu items.
Bar Steward
Craftbar 2.0
Mumbai
04.2022 - 08.2022
- Developed strong relationships with vendors who supplied liquors and other products used at the bar.
- Discarded empty bottles, cans, straws, napkins into designated recycling bins after each shift.
- Kept track of customer tabs throughout their visits to ensure accurate billing at the end of their stay.
- Greeted customers and took orders for alcoholic beverages.
- Provided excellent customer service by engaging in polite conversations with guests and responding quickly to requests or complaints.
- Cleaned glasses and utensils used at the bar after each use.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
President, Bar Assistant/ Server
IHCL
Mumbai
08.2016 - 11.2020
- Proficiently managed guest expectations to ensure optimal satisfaction
- Achieved the highest per night sales averages (out of 7+ associates) by upselling orders
- Process up to 200 guest arrivals and departures per day
- Anticipated guest needs and provided pro active service
- Checked identification for minimum age for sale of alcoholic beverages
- Communicated with guests to record orders and assess needs
- Assisted with Bartending duties during high volume shifts.
Education
National Apprenticeship Certificate
Vivanta By Taj- President
90 Cuffe Parade, Colaba07.2018
Higher Secondary Certificate
St. Rocks College
Eksar Road, Borivali West03.2013
Secondary School Certificate
Don Bosco High School
Chandavarkar Rd, Vazira, Borivali West03.2010
Skills
- Ability to manage stress, time, and people effectively
- Excellent communication skills and ability to resolve guests disputes calmly and professionally
- Ability to perform extra duties as per the need of time
- Relationship Building
- Wine and Liquor Service
- Beverage Preparation
- Cleaning and Sanitizing
- Team Player
- High Energy and Stamina
- Food Safety Understanding
- Liquor, Wine, and Food Service
- Food and Beverage Upselling
- Adaptable and Flexible
- Upselling and Cross Selling
- Reliable and Responsible
Affiliations
- Playing outdoor and computer games
- Learning new skills to improve my skills.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Steward
La classique
02.2024 - Current
Bar Steward
Princess cruises
12.2022 - 07.2023
Bar Steward
Craftbar 2.0
04.2022 - 08.2022
President, Bar Assistant/ Server
IHCL
08.2016 - 11.2020
National Apprenticeship Certificate
Vivanta By Taj- President
Higher Secondary Certificate
St. Rocks College
Secondary School Certificate
Don Bosco High School