Cibi Thomas

• Leading the Customer Success for Subscription Management for India , Middle East, Eastern Europe and other Emerging Geo countries
• Heading a team of Direct and Channel managers for exceeding Renewal Rate and ARR growth
• Consistently achieving on exceeding renewal rates, and reducing churn
• Forecasting timely for current + 3 future quarters on churn risk, customer success milestones
• Conversion of software type, perpetual to subscription, SaaS , besides renewal for PTC products
• Interfacing with customers, Sales Representatives and Partners and alliances
• Ecosystem collaboration for churn mitigation, ARR growth and higher renewal rates

• Responsible for handling large accounts, with distributed targets in all segments Viz, Computing, Storage and PLM Software
• Mapping large accounts to generate leads converting it to new business
• Customer relationships and Business Development
• Interacting with principals, customers for technology products of high value.

• Responsible for the sales of CoCreate Software in the design and collaboration space
• Responsible for sales execution and project forecasting for engineering design services viz
• Design Automation, Tool Design and software customization in the domestic sector
• Relationship building throughout client organization
• Managing resources effectively as in a team of technical and sales Engineers as per project requirements
• Responsible for dealer management and channel resourcing.

• Responsible for the sales of SolidWorks in the region and brand promotion in the Head Office
• Providing central marketing support to Regional offices
• Effectively handling the training entity of Sungrace, ensuring successful alliances, partnerships and franchisee
• Drive successful promotional campaigns and other marketing strategies to create a definite media image by effectively interacting with the print media, presenting lectures in Organizations and Interviews and Articles in the press.

• Independently handling the exclusive dealer network of 50 dealers in Maharashtra
• Successfully handled the North Maharashtra territory of dealers both exclusive and non exclusive
• Managed product promotion campaigns, dealer tracking and analysis through sales formats.

• Corporate marketing which includes besides Lead Generation, Advertising, Product Launches, Media relations as well as the Mission Statement for the organization.

• Heading a team of Direct and Channel managers and driving them for exceeding support revenue and subscription targets quarterly and annually.
• Evangelizing internal and external ecosystem members towards subscription software and conversions

Reactivating the inactive customers to active support and subscription contracts

• Leading a highly productive team to deliver consistent results in year on year growth and ontime renewal rates

Achievements:
• Awarded as the best sales person for three years, one P-Club
• Developed the India revenue year on year to exceed 30 % growth
• Consistent Target achievements which include both personal and team goals
• Active participant in Marketing themes, promotions and partner trainings

PTC is a Global leader in CAD and PLM Software offers scalable solutions to more than 60,000 customers worldwide for over 35 years now. Joined the company in March 2007 with
the Global Support department for Channel and Mid market Support renewal Sales

Roles and Responsibilities:

• Individual contributor for driving and exceeding quota for Global Support renewals
• India, Asia Pac customers through direct and channel partners
• Interfacing with customers, Sales Representatives and PTC Value Added Resellers
• Coordinating internally between different PTC groups , Tech Support, Licenses Management, Sales Account Managers, Credit Collections, Channel Management to ensure deliverables