Virendra Singh
Hyderabad
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Wipro LTD
Hyderabad
05.2021 - Current
- Audited customers legal documents to verify compliant policies and procedures.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implementation of new ideas provided by peers.
- Collaborating with the policyholder regarding policies of the client.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Implemented strategies to take advantage of new opportunities.
- Monitored operations and reviewed records and metrics to understand company performance.
Senior Process Executive
Cognizant
Hyderabad
09.2020 - 01.2021
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments for social media platforms
- Managed budget for process improvement projects, ensuring optimal allocation of resources.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed a team of process analysts, overseeing project execution and performance evaluations.
- Structured HR consulting services to support clients during organizational developments and changes.
- Resolved issues arising from process changes in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Manager
ICICI securities Ltd
Hyderabad
10.2016 - 08.2020
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Discussed findings with portfolio managers and senior analysts to develop appropriate strategies.
- Negotiated terms related to securities transactions with brokers or dealers.
- Maintained up-to-date knowledge of the mutual fund industry by attending conferences, reading trade publications.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Maintained current understanding of applicable regulations and tax laws to keep funds in compliance with legal standards.
- Prepared detailed reports on portfolio performance, holdings, transactions, and other relevant information.
- Developed comprehensive financial plans tailored to individual investor needs.
- Reviewed prospectuses prior to recommending products or services in order to ensure compliance with applicable laws and regulations.
- Processed customer orders accurately and efficiently while adhering to established policies and procedures.
- Collaborated with external advisors such as accountants, lawyers, and tax specialists to ensure proper implementation of client strategies.
- Cultivated relationships with existing customers while also generating new business leads.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Education
Bachelor in Commerce - Finance
Osmania University
Hyderabad 03-2012
Skills
- Deep expertise
- Customer focus
- Strategic thinking
- Creative solutions
- Strong analytical skills
- Training and mentoring
- Problem-solving
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Certification
- NISM - Mutual fund distributors certificate
- NISM V11 - Security operations & Risk Management
Accomplishments
- Awarded for the best customer services provider for consecutive 2 years
- Awarded with operational excellence for consecutive 5 months.
Timeline
Subject Matter Expert
Wipro LTD
05.2021 - Current
Senior Process Executive
Cognizant
09.2020 - 01.2021
Assistant Manager
ICICI securities Ltd
10.2016 - 08.2020
Bachelor in Commerce - Finance
Osmania University