Ozwyn Kunnel
Summary
Dedicated fraud professional with a proven track record in resolving complex fraud cases. Extensive experience in conducting thorough investigations and implementing effective risk management protocols. Recognized for exceptional collaboration skills and adaptability in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior CSA
Firstsource Solutions
03.2025 - 09.2025
- Worked in the fraud operations department for Affirm were we had to demonstrate excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
Customer Retentions Advisor
Tech Mahindra
03.2023 - 12.2024
- Answered inquiries from customers regarding airtime and device finance contracts.
- Helping them with the tailored product and plans as per their needs.
N.F.T Artist
Airdrop Official
09.2022 - 02.2023
- Worked as an N.F.T artist for a crypto channel
Education
Bachelor of Arts - Economics
St. Andrew's College of Arts, Science and Commerce
HSC -
Holy Family Convent High School
SSC -
Holy Family Convent High School
VasaiSkills
MS Office
Understanding of MySQL
CRM software usage
MS Office
Certification
Financial Modelling
Timeline
Senior CSA
Firstsource Solutions
03.2025 - 09.2025
Customer Retentions Advisor
Tech Mahindra
03.2023 - 12.2024
N.F.T Artist
Airdrop Official
09.2022 - 02.2023
Financial Modelling
01-2022
HSC -
Holy Family Convent High School
Bachelor of Arts - Economics
St. Andrew's College of Arts, Science and Commerce
SSC -
Holy Family Convent High School
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