Summary
Overview
Work History
Education
Skills
Accomplishments
Training And Certifications
Personal Information
Timeline
Generic
P. Kirubamalar

P. Kirubamalar

Ambattur

Summary

Manual/Automation Functional Tester / AI Chatbot Testing / Conversational AI Tester

  • Senior QA Engineer with 9 years of overall testing experience and expertise in end-to-end testing across web, API, database, and mobile applications, along with strong experience in AI chatbot testing and contact center platforms (Genesys, NICE inContact). Skilled in test automation using Selenium, Robot Framework, and KaneAI, and proficient in CI/CD . Proven ability to deliver high-quality releases through E2E validation, performance testing, and defect management, including successful platform migration with zero production defects. Good at leveraging AI for test optimization, improving efficiency in test preparation and reporting, and collaborating effectively in Agile environments

Overview

11
11
years of professional experience

Work History

Senior Test Engineer

IDP Education India Pvt. Ltd.
03.2020 - Current
  • Led end-to-end testing (functional, integration, system) across IDP and contact center platforms, enhancing the student journey from inquiry to placement
  • Performed Web, API, Database, and Mobile Application testing, ensuring data integrity, system reliability, and cross-platform functionality
  • Validated contact center workflows in Genesys and NICE inContact, including IVR flows, call routing, ACD, and agent desktop functionalities
  • Played a key role in contact center platform migration from NICE inContact to Genesys, executing comprehensive E2E testing across all IDP regions with zero production defects
  • Tested omnichannel interactions (voice, chat, email) to ensure a seamless customer experience
  • Tested AI chatbot conversations for intent accuracy, entity extraction, and contextual relevance
  • Designed and executed test scenarios for multi-turn conversations and edge cases
  • Validated AI chatbot performance, ensuring accuracy in intent recognition, entity extraction, and multi-turn conversations
  • Identified and mitigated chatbot hallucinations and edge case failures through targeted testing, enhancing overall chatbot reliability
  • Leveraged AI tools to accelerate test case creation, test data generation, and reporting, improving QA efficiency and productivity
  • Collaborated with developers, product owners, and AI/ML teams to refine requirements and enhance solution quality
  • Automated test execution using Selenium WebDriver, Robot Framework, and KaneAI, integrating within CI/CD pipelines (Jenkins)
  • Performed performance and load testing using JMeter, along with regression testing, root cause analysis, and defect tracking (JIRA)
  • Coordinated BUAT testing with business stakeholders, secured sign-offs for production releases, and improved QA processes
  • Mentored junior testers, providing technical guidance and conducting reviews to ensure adherence to best practices

Test Analyst

IDP Education India Pvt. Ltd.
03.2017 - 05.2018
  • Project: Fabulinus SuccessFactors
  • An HCMS project with various modules to view global organization structure and people data. Employee Central-Single Platform which automates HR processes from Onboarding to Separation. JAM-Social collaboration, social and informal learning, communities of practice internally within the organisation. Learning-Centralised and standardised provision of formal and mandatory learning and compliance tracking.
  • Test design in SIT, UAT, Regression and PVT phases.
  • Executing Test Cases, Identifying defects and reporting them using Application Life cycle management tool HPQC.
  • Executed mobile testing for JAM and SuccessFactors on multiple platforms.
  • Reviewed functional specifications to clarify requirements, ensuring alignment with project goals.
  • Participated in playback sessions, providing actionable feedback to enhance testing phases.
  • Uploading Test cases in HPQC.
  • Delivered end-of-day status reports to enhance project visibility.

Associate Engineer

Atos India Pvt. Ltd.
12.2014 - 02.2017
  • Project: Du, A Telecom service provider providing Mobile and Fixed Line services to their customers. Atos DU is a CR Management project for DU, UAE. It involves testing of new functionalities that come as part of Change requests. The program covers applications such as Siebel CRM, BSCS, NC, OM+, DSP, PGW and IN. It involves CIT, SIT, Regression and BRM testing of all applications and their functionalities according to the Change requests.
  • Clarified functional specifications to ensure alignment with project requirements.
  • Test design SIT & CIT for the Online Change requests.
  • Conducted peer reviews of test designs prepared by team to enhance quality and accuracy.
  • Documented test cases in HPQC to facilitate testing processes.
  • Executed test cases to ensure application meets specified requirements.
  • Identified defects and logged them in HPQC for resolution tracking.
  • Recorded scenario results in HPQC and communicated execution status daily through the CR portal.
  • Modifications based on BRM Comments (UAT - Business User).

Education

MCA -

Guru Shree Shanti Vijai Jain College For Women
Chennai
01-2013

B.Sc - Computer Science

Vels College Of Science
01-2010

SSLC and HSC -

St.Theresa's Girls Higher Secondary School
Pallavaram
04-2007

Skills

  • Testing: End-to-End, Functional, Integration, API, Database, Web, Mobile, Regression, UAT (BUAT), Proactive bug hunter
  • AI & Chatbot: Chatbot Testing, Intent Recognition, Entity Validation, Conversational Flow, Hallucination Detection
  • Automation & Tools: Selenium -Java WebDriver, Robot Framework with python, Playwright with Typescript, KaneAI, JMeter, Jenkins, JIRA
  • Contact Center: Genesys, NICE inContact, IVR, ACD, Omnichannel (Voice/Chat/Email)
  • Practices: Test Strategy, Requirement Analysis, Root Cause Analysis, Agile/Scrum, AI-driven Test Optimization

Accomplishments

• Received a cash award under the Rewards and Recognition program (FY25–FY26).
* Recognized for exceptional defect detection and identifying high-impact issues.
* Global Excellence Award, 2018, SuccessFactors Project.
• Terrific Transformation Award, 2018, SuccessFactors Project.
• Global Excellence Award, 2023, Intake Migration.

Training And Certifications

  • ISTQB Certified, 11/01/15
  • .Net Fundamentals (MTA 98-372), 06/01/15

Personal Information

  • Address: No. 14, 4th street, Pari Nagar, Ambattur, Chennai - 600053
  • Date of Birth: 12/22/89
  • Languages Known: English, Tamil
  • Alternate Numbers: +91 8939089598

Timeline

Senior Test Engineer

IDP Education India Pvt. Ltd.
03.2020 - Current

Test Analyst

IDP Education India Pvt. Ltd.
03.2017 - 05.2018

Associate Engineer

Atos India Pvt. Ltd.
12.2014 - 02.2017

MCA -

Guru Shree Shanti Vijai Jain College For Women

B.Sc - Computer Science

Vels College Of Science

SSLC and HSC -

St.Theresa's Girls Higher Secondary School
P. Kirubamalar