P Krishnaraya Varma
CS TechBar Capabilities Analyst
Pune
Summary
Experienced IT Professional with 8 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
CS Techbar Capabilities Analyst
Barclays Global Shared Services PVT LTD.
Pune
05.2022 - Current
- I will be responsible for managing IT desktop support (DSS) & TechBar services across multiple locations in UK country.
- Managing Ops Managers across UK locations and Operational Management Day to day- TechBar locations in UK and Service and metrics – SLA, KPI & OLA and performance management.
- Handle escalation and outage issues; take ownership of escalated tickets.
- Monitor and track open tickets that are assigned to the desktop support queues, ensure that requests are resolved within committees service levels.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Experience in leading a team of support colleagues.
Mobile Operation Analyst
Barclays Global Shared Services
Pune
03.2019 - 05.2022
- Align to ITIL best practices quickly and cost-effectively with expert services, comprehensive training, and out-of-the-box ITIL processes.
- Strong understanding of ITIL v3 Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, _Service Level Management, Request Management, Release Management, etc.
- Hosting CAB (Change advisory board) calls.
- Logging all relevant incident/service request details, allocating categorization and prioritization codes.
- Resolving incidents/service requests when first contacted whenever possible.
- Closing all resolved incidents, requests and other calls.
Desktop Support Engineer
VDA Info Solutions PVT LTD
Bangalore
11.2016 - 03.2019
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
Education
Bachelor of Technology - Computer Science And Engineering
Siddhartha Institute of Science And Technology
Puttur 06.2011 - 10.2015
Skills
ITIL Certified
MCSA Certified
Incident Management
Change Management
Problem Management
Escalation Management
Vendor Management
Decision making skills
Leadership Management
Request Management
IT service management
Asset management
Certification
ITIL v4 certified peoplecert on behalf of AXELOS. Cert no: GR671546707PK.
Timeline
ITIL v4 certified peoplecert on behalf of AXELOS. Cert no: GR671546707PK.
07-2023
CS Techbar Capabilities Analyst
Barclays Global Shared Services PVT LTD.
05.2022 - Current
Mobile Operation Analyst
Barclays Global Shared Services
03.2019 - 05.2022
Microsoft Certified Solutions Associate (MCSA): Windows Server 2012
09-2018
Desktop Support Engineer
VDA Info Solutions PVT LTD
11.2016 - 03.2019
Bachelor of Technology - Computer Science And Engineering
Siddhartha Institute of Science And Technology
06.2011 - 10.2015