Naveen Padmanaban
Team Leader - MI
Perambur, Chennai
Summary
Strategic and analytical professional with 9+ years of success in analysis and reporting. Talented in delivering advanced Excel and reporting to plan, design, execute and evaluate report results. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced MS Excel formulas and functions to produce data-driven reports.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader - MI
Standard Chartered GBS
Bangalore
12.2021 - Current
- Managing Collections Reporting for 23 countries for all buckets
- Analyzing data and provide inputs for Dialer for scheduling campaign
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Participated in cross-functional team-building activities.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
Subject Matter Expert
Cognizant Technology Solutions
Chennai
06.2016 - 12.2021
- Analyze problems and discover the best ways to solve them
- Develop and implement strategies to achieve organizational goals
- Communicate clearly to superiors and give understandable instruction to subordinates
- Allocate resources effectively to reach client requirements for five different processes
- Lead and motivate teams to promote efficiency and effectiveness
- Generating reports on daily basis to ensure all claims are processed in a stipulated TAT
- Preparing dashboards and weekly review deck for client presentation
- Maintaining records of team members and their achievements
- Reports to management based on the volume received and processed
- Weekly and monthly client reports on the volume processed and backlog details
- Preparation of hourly status of the process deficit and adherence
- Forecasting based on volumes to schedule resources accordingly
- Estimate Billing and final billing preparation for five different processes
- Automation of reports based on management requirements
- Managing a team of 20 members and maintaining their data’s.
Senior Process Executive
Cognizant Technology Solutions
Chennai
06.2015 - 01.2016
- Managing client calls, mails and update the status of current process
- Preparing and maintaining SOP for rework department
- Providing training to new hires about the process and procedures
- Taking care of provider disputes (appeals) and escalations.
Data Processing Executive
Cognizant Technology Solutions
Chennai
06.2013 - 01.2015
- Worked as a Documentation processor for US clients
- Adjudicating claims submitted by members and providers
- Based on present criteria by customer, approving or denying claims on a case by case basis
- Ensuring all claims assigned are processed within stipulated TAT with high accuracy standards
- Processing with both procedural and financial accuracy to meet the SLA’s of customer
- Preventing PHI of member on every case.
Education
Bachelor of Computer Science (B.sc) -
JHA Agarsen College
Chennai 04.2008 - 04.2011
Skills
Hardware Debugging and Trouble Shooting
MS-Excel and VBA
Reporting efficiency and accuracy
Performance Metrics Evaluation
Data Analysis
Concise Time Management
Timeline
Team Leader - MI
Standard Chartered GBS
12.2021 - Current
Subject Matter Expert
Cognizant Technology Solutions
06.2016 - 12.2021
Senior Process Executive
Cognizant Technology Solutions
06.2015 - 01.2016
Data Processing Executive
Cognizant Technology Solutions
06.2013 - 01.2015
Bachelor of Computer Science (B.sc) -
JHA Agarsen College
04.2008 - 04.2011