Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
key responsibilities handled
Personal Qualities
Disclaimer
Timeline
Generic

P Revathi

Benguluru

Summary

Seeking an important and challenging role in an organization where I can interact with new people and show my abilities and Talent in logistics. Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.

Overview

5
5
years of professional experience

Work History

Senior Associate

Amazon
10.2020 - Current
  • Working as senior associate for operations in Amazon.

Customer Service

Delhivery Pvt. Ltd.
04.2019 - 10.2020
  • Actively Involved in solving the critical Escalations within a time span of 4Hrs.

Assistant Team Lead

Delhivery Pvt. Ltd.
  • Handled complete operations in last mile in DC
  • Have complete knowledge and whereabouts of Operations in Delhivery pvt.ltd.

Education

P.U.C -

01.2013

High School -

01.2011

B-Tech (Electrical and Electronics Engineering) -

Skills

  • Microsoft Office Word
  • Microsoft Office Excel
  • Microsoft Office Power Point
  • SQL
  • Ability to rapidly build relationship and set up trust
  • Confident and Determined
  • Ability to cope up with different situations
  • Performance monitoring
  • Order Fulfillment
  • Inventory Control
  • Schedule Management
  • Preparing reports
  • Process Improvement

Accomplishments

  • Presentation given at 5th national level Technical symposium.
  • Received a memento in the science quiz held in our school.

Roles And Responsibilities

  • Responding to all customer complaints or queries in an efficient manner.
  • Planning and scheduling the delivery of shipments.
  • Managing all supply chain activities.
  • Ensuring that all set targets are achieved.
  • Was responsible for a team of over 10 staff that include drivers and ground operations and field executive.
  • Implementing new processes and procedures.
  • Negotiating prices with local carriers.
  • Quickly researching and investigating issues that concern a customer.
  • Building customer relationships and loyalty.
  • I have ensured that reports are being published on daily basis in order to improve process.
  • Ensure that forecast reaches to the particular FC.
  • Capacity planning ensuring that pallets, library bin, library have space to stow.
  • Clearing escalations from the FC related issues when FC reaches high volumes.
  • Taking care of Diwali art reports and callouts and resolving within time.

key responsibilities handled

  • Experienced with using relevant software programs to track deliveries.
  • Strong organizational skills especially in high-pressure situations.
  • Excellent customer service skills including the ability to resolve issues.
  • Excellent knowledge of excel.
  • Effective time management skills with ability to prioritize.
  • Able to use route planning and scheduling

Personal Qualities

  • Innovative thinker and excellent leadership qualities.
  • Able to motivate people.

Disclaimer

I do hereby declare that the above information is true to the best of my knowledge.

Timeline

Senior Associate

Amazon
10.2020 - Current

Customer Service

Delhivery Pvt. Ltd.
04.2019 - 10.2020

Assistant Team Lead

Delhivery Pvt. Ltd.

P.U.C -

High School -

B-Tech (Electrical and Electronics Engineering) -

P Revathi