P SHREEKANTH

Automation Architect with over 14 years of experience in designing intelligent automation ecosystems and leading ServiceNow transformations. Contributed significantly to ServiceNow's Agentic AI framework, enhancing AI Gallery, Lens, and DocIntel functionalities. Specialized in developing scalable RPA and AI solutions for banking, shared services, and technology sectors, with a strong record in platform migrations and automation governance. Proficient in ServiceNow, Python, and machine learning, with advanced training from IIT Guwahati's AI/ML program.

Senior Automation Consultant / Solution Architect, HSBC, Genpact, JPMorgan Chase, Franklin Templeton, 2010-01-01, 2022-01-01, Led architectural design and delivery of intelligent automation for KYC, AML, and regulatory compliance units, ensuring robust process governance and risk controls., Designed and implemented ServiceNow workflows and platform enhancements for GBS operations; accelerated onboarding automations and ITIL-based catalog management., Delivered intelligent solutions integrating RPA with ServiceNow and Python for post-trade reconciliations, improving operational visibility and process throughput., Architected full-stack ServiceNow solutions modernizing ITSM, asset provisioning, and infrastructure support automation across departments., Provided end-to-end automation strategy, including opportunity assessment, architecture blueprints, technical PoCs, and scalable deployment pipelines., Mentored cross-functional teams and drove solutioning workshops to align automation initiatives with enterprise digital transformation goals.

Architect – Intelligent Automation & Agentic AI, ServiceNow, 2022-01-01, Present, Architected and led AI agent development within the Agentic AI framework, powering solutions like ServiceNow Lens, DocIntel, and the AI Gallery., Built a reusable automation blueprint repository and solution accelerator framework adopted across internal CoEs and external customer projects., Spearheaded large-scale bot migrations from UiPath/Automation Anywhere to Now RPA for enterprise clients, including NVIDIA, acting as automation strategy lead., Designed intelligent agent use cases across HR, ITSM, and Finance, integrating native AI models and external LLMs to solve real-world business workflows., Championed CoE-wide governance frameworks to scale AI-driven automations and ensure lifecycle traceability, compliance, and observability., Contributed actively to platform AI extensibility, leading design sessions with product and research teams to expand ServiceNow's intelligent automation capabilities.

• Certified Application Developer (CAD), ServiceNow
• Certified System Administrator (CSA), ServiceNow
• Certified Implementation Specialist (CIS), ServiceNow
• Advanced Certification in AI/ML, IIT Guwahati, Ongoing
• B.Tech in Computer Science & Engineering

• NVIDIA RPA Migration, Designed full migration architecture from external RPA tools to Now RPA; improved stability, reduced licensing costs, and unified support.
• AI Gallery & Lens, Co-architected ServiceNow Lens and its integration with custom business agents for automated decisioning across multiple domains.
• Agentic AI Playbook, Developed reusable patterns for agent development and incorporated them into a scalable AI governance playbook.

Title: Architect