Sudheer Polkal
CRO
Bengaluru,KA
Summary
- Skilled in customer complaint resolution and active listening, enhancing loyalty and satisfaction. Proven ability to develop best practices and exceed performance metrics in fast-paced environments.
- Results-driven professional specializing in customer complaint resolution and relationship management. Proven ability to enhance customer satisfaction through empathetic service and effective problem-solving.
- Dynamic integration consultant with a strong background in process optimization and customer relationship management. Expertise in enhancing operational efficiency and fostering team collaboration to achieve measurable improvements in customer satisfaction.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
Languages
5
5
years of professional experience
Work History
CRO
Winntus Scaffolding Pvt Ltd
06.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Site Supervisor
Deeksha Interiors
01.2024 - 05.2025
- Supervised daily operations, ensuring compliance with safety standards and project timelines.
- Managed on-site team coordination, enhancing workflow efficiency and task completion rates.
- Conducted regular site inspections to identify and resolve safety hazards and quality issues.
- Collaborated with subcontractors to ensure alignment with project specifications and client expectations.
- Assisted in resource allocation, optimizing material usage and reducing project delays.
- Maintained records and logs of work performed and materials and equipment used.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Resolved issues among team members to keep employees on task.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
- Optimized labor allocation to meet project milestones ahead of schedule, demonstrating effective team leadership.
- Reduced material waste by introducing efficient usage and recycling practices, contributing to sustainability goals.
- Streamlined communication between architects, engineers, and construction teams, facilitating smoother project execution.
Integration Consultant
E First Pvt Ltd
07.2023 - 12.2023
- Designed and implemented complex Workday integrations, enhancing system efficiency and user experience.
- Collaborated with cross-functional teams to analyze integration requirements, ensuring alignment with business objectives.
- Developed and maintained documentation for integration processes, improving knowledge sharing and compliance.
- Utilized Workday Studio and EIB tools to streamline data transfer processes, reducing manual interventions.
- Conducted testing and validation of integrations, ensuring accuracy and reliability of data exchanges.
- Facilitated user training sessions on integration tools, enhancing user adoption and competency.
- Analyzed existing workflows to identify areas for improvement, contributing to process optimization efforts.
Associate Consultant
Gerbera Technologies Private Limited
09.2021 - 06.2023
- Professional IT experience in Planning, Analysis, development, testing, deployment, implementation and production support of Workday (HCM)
- Implementation and support of Workday (HCM & Financials).
- Strong analytical skills along with experience in creating Custom reports – Simple, Advanced and Matrix, integrating excel templates with custom reports and creating calculated fields.
- Good in configuring complex security including Integrations security groups.
- Good exposure to Workday Student Integration technologies including EIBs, XSLTs, BIRT and SI.
- Developed Inbound and Outbound integrations in Workday using various Workday Integration tools in Workday such as EIB (Enterprise Interface Builder), Core Connectors/Document Transformation, Cloud Connectors and Payroll Connectors, Workday Studio.
- Expertise in Workday Reporting; Worked on Workday Standard Reports and Custom Reports.
- Worked on various HCM modules like Core HCM, Payroll, Benefits, Compensations, Time Tracking, Absence Management, and Recruiting.
- Developed various Workday Custom reports on HCM. Developed Simple, Advanced, Matrix and Composite report types using complex Calculated fields.
- Expertise with Workday security like Role based security, User based and Job based Security. Set up Security Roles and Custom Security Roles.
- Exposure to the various technologies involved in Simple object access protocol (SOAP) development (Web Services), REST and RAAS.
- Worked extensively on Payroll Interfaces and have designed and developed integrations in both Workday Studio and EIB.
- Experience with Data encryption/ Decryption techniques, various file transfer methodologies (SFTP with Username password/SSH, FTP & FTPS) and sequence generators.
- Consistent performer with excellent communication and professional skills.
Education
Bachelor of Engineering - Civil Engineering
M S Ramaiah Institute of Technology
Bengaluru, India 04.2001 -
Skills
Customer complaint resolution
Empathy in customer service
Customer relationship management
Active listening
Customer satisfaction enhancement
Team collaboration
Sales growth strategies
Product knowledge development
High-priority client support
Process optimization
Integration design
Integration testing
Data transfer processes
Workday reporting
Security configuration
HCM module expertise
Microsoft outlook
Scheduling
Follow-up skills
Product knowledge
Paperwork processing
Customer relationship management (CRM)
De-escalation techniques
Timeline
CRO
Winntus Scaffolding Pvt Ltd
06.2025 - Current
Site Supervisor
Deeksha Interiors
01.2024 - 05.2025
Integration Consultant
E First Pvt Ltd
07.2023 - 12.2023
Associate Consultant
Gerbera Technologies Private Limited
09.2021 - 06.2023
Bachelor of Engineering - Civil Engineering
M S Ramaiah Institute of Technology
04.2001 -