Hi, I’m
BHAVANI
CRO
HASSAN
Summary
Dynamic Customer Relations Officer with a proven track record at TATA MOTORS AUTO MATRIX, excelling in complaint resolution and customer satisfaction. Leveraging strong product knowledge and active listening skills, I effectively managed high-stress situations, enhancing loyalty and retention rates while ensuring seamless user experiences. Proficient in call management and data entry.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
Work History
TATA MOTORS AUTO MATRIX
CRO
10.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
TVS Motor Company
CRO
02.2022 - 09.2024
Job overview
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GOVT WOMEN'S DEGREE COLLEGEHassan, India
Bachelor of Arts from History
04.2001
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Complaint resolution
Data entry
Customer relations
Call center experience
Microsoft Excel
Appointment scheduling
Timeline
CRO
TATA MOTORS AUTO MATRIX
10.2024 - Current
CRO
TVS Motor Company
02.2022 - 09.2024
GOVT WOMEN'S DEGREE COLLEGE
Bachelor of Arts from History
04.2001