Summary
Overview
Work History
Education
Skills
COURSES
Interests
Websites
Timeline
Generic

Shivani Sharma

Sales, Marketing & Operations
Delhi

Summary

Results-driven professional with a D. Pharma diploma and ten months of experience as Company Representative Officer. Graduate in English Literature from Delhi University, equipped with strong writing and communication skills to enhance client interactions. Committed to supporting organizational goals and embracing new challenges in a collaborative environment.

Overview

1
1
year of professional experience
2
2
Languages

Work History

CRO

Bharti Airtel
Daryaganj, Delhi
09.2025 - 06.2026

Delivered high-quality service by managing customer interactions and driving sales efforts. Promoted telecom products while resolving customer queries to meet sales objectives. Enhanced customer satisfaction through strong communication and relationship-building initiatives. Facilitated business growth by providing exceptional service experiences and solving problems efficiently.

Education

D. Pharma - Pharmacy

Monad University
Hapur, Uttar Pradesh
04.2001 -

Bachelor of Arts - English Language and Literature

Delhi College, Delhi University
Delhi, India
03-2016

12th grade - undefined

Ram Singh Prem Lata Kanya Inter College
Dibai, Uttar Pradesh
03-2012

10th grade - undefined

Ram Singh Prem Lata Kanya Inter College
Dibai, Uttar Pradesh
03-2010

Skills

  • Communication skills - verbal & written
  • Interpersonal communications
  • Customer service
  • Problem solving
  • Critical thinking
  • Time management
  • Workload management
  • Adaptability

COURSES

  • Apr 2012 — Mar 2013: Computer Operator cum Programming Assistant, ITI
  • Apr 2016 — Apr 2017: Stenographer, Women's ITI
  • Jan 2024 — Jan 2025: Excel Communications for Business Essentials, Coursera

Interests

Reading Literatures and genres, Travelling and exploring places, Classical and free style dancing, Makeup vlogging and shorts

Timeline

CRO

Bharti Airtel
09.2025 - 06.2026

D. Pharma - Pharmacy

Monad University
04.2001 -

Bachelor of Arts - English Language and Literature

Delhi College, Delhi University

12th grade - undefined

Ram Singh Prem Lata Kanya Inter College

10th grade - undefined

Ram Singh Prem Lata Kanya Inter College
Shivani SharmaSales, Marketing & Operations