SUBRAMANYA S R
Koppa
Summary
To work in a challenging atmosphere by exhibiting my skills with utmost sincerity and dedicated smart work for the growth of your esteemed organization, along with mine. I am a dedicated Customer Service Specialist, providing skills to prioritize and multi-task in a fast-paced working environment.
Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
CRO
Ujjivan Small Finance Bank
01.2021 - Current
- Assisted customers with account inquiries and transaction issues.
- Resolved complaints efficiently while maintaining customer satisfaction.
- Educated clients on banking products and services available.
- Collaborated with team members to improve service delivery standards.
- Provided training and support to new customer service representatives.
- Maintained knowledge of regulatory policies affecting financial transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Education
Bcom -
Kuvempu University
12.2022
Pre University Education -
12.2019
SSLC -
12.2017
Diploma in Computer Application -
Skills
- Open communication
- Energetic demeanor
- Goal orientation
- punctuality
- Positive attitude
- Diploma in computer applications
Hobbies and Interests
- Games
- Traveling
- Drawing
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- English
- Kannada
- English
Personal Information
- Father's Name: Rangappa S S
- Date of Birth: 07/05/01
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
CRO
Ujjivan Small Finance Bank
01.2021 - Current
Bcom -
Kuvempu University