Pabitra Patra
Bengaluru
Summary
I easily get addicted to new technologies, always willing to learn new skills beyond every challenge that I face, sharpening my goals, and effectively using my skills in a competitive environment to work in a competitive industry and a challenging work environment to conduct the best of my ability toward the growth and development of the organization. I have a great interest in learning the cloud technology of multiple platforms.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Network Engineer
TATA consultancy services
Hyderabad
08.2022 - Current
- Investigated and optimized network performance bottlenecks, utilizing NetFlow/IPFIX data, and QoS policies to ensure critical applications met their SLA requirements.
- Diagnosed and resolved complex Layer 2 and Layer 3 connectivity issues using packet analysis tools like Wireshark to pinpoint the root cause in routing neighbor.
- Performed an in-depth root cause analysis on BGP routing incidents.
- Proactively identified and mitigated network loops caused by Spanning Tree Protocol (STP) misconfigurations, preventing potential network-wide outages.
- Configured and maintained SD-WAN, troubleshooting routing and application flow issues, which improved WAN stability across 1000+ global sites across NA, EMEA, APAC,ANZ,LATAM Regions.
- Conducted regular QoE (Quality of Experience) health checks and audits on distributed networks, proactively identifying and fixing bottlenecks before impact.
- Installed and managed Meraki (MS225, MS125, MS250) and Aruba switches and wireless access points, expanding secure wireless coverage for 1,000+ users.
- Performed firewall, router, and switch upgrades to the latest IOS versions, strengthening network reliability and compliance.
- Proposed and drove bandwidth upgrades during peak traffic hours by collaborating with ISP vendors, achieving a 30% increase in throughput.
- Coordinated with Site Engineers for equipment installation, rack/unrack tasks, and cabling projects, ensuring all work matched the architecture team’s standards.
- Planned and executed maintenance windows and power shutdowns for remote sites with zero critical downtime, aligning multiple teams on schedules.
- Administered Cisco Umbrella workstation and firewall policies, managing MAC-based rules and exceptions to meet security standards.
- Handled Change and Problem Management processes under ITSM, including RFC creation, risk validation, and closure of tickets within SLA.
- Supported Agile project sprints, ensuring MVP network designs were delivered on time and ready-to-use in production.
- Improved incident handling by creating SOPs and knowledge base articles, cutting resolution time for repeated issues by 15%.
- Collaborated across teams (compute, app, and security) during infra rollouts, ensuring seamless cross-functional project delivery.
NOC Administrator
Foray Software
Hyderabad
12.2020 - 07.2022
- Led a team of 30 in managing enterprise-level IT infrastructure.
- G-suite, Snow, VCO, IQT billing, provisioning, capacity planning, NOC operations.
- Rostering, SLA analysis, risk register, volumetric data, governance calls. Problem management calls, cab calls, and daily/weekly operation review calls.
- Investigating issues such as: Server Down, Disk Space issue, CPU utilization, Service Crash, Cluster storage volume issue, Cluster Failover issue, SQL Database Failure, Security violation issue, server login issue, Storage path failure, IP conflict issue, and unexpected shutdowns.
- Certificate renewal of all types of SSL for clients, including internal and external SSL certificate renewals. Creation and monitoring of all dashboards related to SSL certs.
Windows Systems Administrator
PeopleTech Group
Hyderabad
11.2019 - 09.2020
- Providing server support for Microsoft in the critical project (MCIO).
- Handling multiple server environments, like applications.
- Servers, SQL database servers, cluster nodes, and HV host servers, discrete machines.
- Investigating issues such as: Server Down, Disk Space issue, CPU utilization, Service Crash, Cluster storage volume issue, Cluster Failover issue, SQL Database Failure, Security violation issue, server login issue, Storage path failure, IP conflict issue, and Unexpected shutdowns.
- Performing MSN patching activity on over 800 servers every month.
- All production and non-production server patching (BAS and EPMS).
- Involvement in all patching procedures, such as RFC creation, assigning for CAB approvals, and involving the site in all activities.
Infrastructure Engineer
Compugain Software
Hyderabad
02.2018 - 08.2019
- Troubleshooting wireless device issues on the local network and remote network, configuring Microsoft Outlook, and troubleshooting Outlook issues.
- Troubleshooting all network and desktop-level issues.
- Building network infrastructure for small projects, and troubleshooting the whole network.
- Managed a team of five across reporting, analyzing, and updating.
- I have extensive experience working with ServiceNow and Okta.
Education
B.com - Accounting And Finance
Khalikote University
Berhampur, Odisha06-2017
Skills
- Switching and Routing
- WAN Network Solution
- Network troubleshooting
- VMware configuration
- SD-WAN management
- Firewall management
- Server administration
- IT service management
- Capacity planning
- Network infrastructure installation
- Wireless Technology
- Data center Network Architecture
- ITIL (Change, Problem, Incident Management)
- Jira
Tools
Meraki , Velo Orchestrator , Solarwinds , Aruba , Datadog , Riverbed , Cisco Umbrella , Service now , Infoblox , SSH Clients (Putty, MobaXterm)
Certification
- MNA+CLOUD Network Administration from Jetking Institute
- DevOps and AWS solutions from Star Agile Institute
Accomplishments
- Contextual Master Award
- Star Player Award
- Best team player Award
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Network Engineer
TATA consultancy services
08.2022 - Current
NOC Administrator
Foray Software
12.2020 - 07.2022
Windows Systems Administrator
PeopleTech Group
11.2019 - 09.2020
Infrastructure Engineer
Compugain Software
02.2018 - 08.2019
B.com - Accounting And Finance
Khalikote University