Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Padhmanabban A

Chennai

Summary

Dynamic quality manager with expertise in warranty management, reliability improvement, and quality systems. Proven track record in driving product launches and enhancing customer satisfaction through strategic planning.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Manager - Corporate quality

Lucas TVS Limited
Chennai
04.2007 - Current
  • The prime focus is on improving customer ratings for quality.
  • Warranty management: coordinating for field failure elimination, IPTV, and warranty debit cost reduction.
  • Manufacturing process audit: monitoring process sustenance, and reducing process variations.
  • Contributing to the new product's flawless launch.
  • Product and process benchmarking.
  • Reliability improvement projects.
  • Interacting with and educating the aftermarket team to improve field quality.
  • Following up on the implementation of product/process improvement DCN and HD improvement action.
  • Field failure simulation and field validation.
  • Compiled monthly reports on warranty performance metrics for customers and senior management review.

Team Leader

Concorde motors
chennai
06.2005 - 03.2007
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Led team meetings to discuss workflow and project updates.
  • Coordinated daily operations to ensure efficient work processes.
  • Reviewed team performance and provided constructive feedback regularly.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Implemented strategic plans to enhance team performance and productivity.

Customer Service Consultant

Saud bahwan automotive LLC
Muscat
10.2003 - 05.2005
  • Assisted customers with product inquiries and service options.
  • Maintained detailed records of customer interactions and transactions.
  • Provided timely resolutions to customer complaints and feedback.
  • Collaborated with team members to enhance customer service strategies.
  • Ensured compliance with company policies during customer interactions.
  • Greeted customers and answered inquiries promptly and professionally.
  • Developed relationships with customers to ensure repeat business opportunities.
  • Performed troubleshooting steps to identify root cause of technical problems.
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
  • Collaborated with colleagues across departments to ensure satisfaction of customer requests.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Customer Service Advisor

Sharayu hyundai
Navi mumbai
02.2002 - 10.2003

Team leader

Concorde motors
Surat
08.2000 - 03.2002

Workshop supervisor

Wasn motors india P ltd
Mumbai
01.1997 - 08.2000

Supervisor trainee

CAG P Ltd
Coimbatore
08.1995 - 11.1996

Education

Bachelor of Engineering - Mechanical Engineering

MADRAS INSTITUTE OF TECHNOLOGY
Chrompet, Chennai
06-2013

Diploma in Engineering - Mechanical Engineering

MSPVL POLYTECHNIC
Pavoorchatram
06-1995

Higher Secondary of Education - Accunts And Auditing

Theerthapathy Higher Secondary School
Ambasamudram
03-1992

Secondary School Leaving Certificate - Maths, Science

St.Mary's Higher Secondary School
Vickramasingapuram
03-1990

Skills

  • Warranty management
  • Application engineering
  • New product introduction
  • FMEA / DOE / Six sigma green belt
  • Reliability improvement
  • Product benchmarking
  • Quality system
  • Field quality management
  • Customer relationship management
  • Data analysis - Power BI
  • Problem solving - quality tools
  • Effective communication
  • Cross-functional teamwork
  • Basics of Artificial intelligence machine learning

Affiliations

  • Everyday 5 km walk
  • Roof gardening
  • Holding the position of secretary in my residential apartment
  • Fond of children
  • Nature lover
  • Respecting relationship

Accomplishments

  • Won individual award for quality debate in Anna university CEG campus 2024
  • Won Gold award for QIT in anna university and AIEMA
  • Won management appreciation award for being a part of customer award from Tafe
  • Won the prize for tamll poetry in Lucas TVS tamil new year celeberations

Certification

  • Certified in power BI
  • Certified in six sigma green belt
  • Certified Reliability engineer

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1

Timeline

Manager - Corporate quality

Lucas TVS Limited
04.2007 - Current

Team Leader

Concorde motors
06.2005 - 03.2007

Customer Service Consultant

Saud bahwan automotive LLC
10.2003 - 05.2005

Customer Service Advisor

Sharayu hyundai
02.2002 - 10.2003

Team leader

Concorde motors
08.2000 - 03.2002

Workshop supervisor

Wasn motors india P ltd
01.1997 - 08.2000

Supervisor trainee

CAG P Ltd
08.1995 - 11.1996

Bachelor of Engineering - Mechanical Engineering

MADRAS INSTITUTE OF TECHNOLOGY

Diploma in Engineering - Mechanical Engineering

MSPVL POLYTECHNIC

Higher Secondary of Education - Accunts And Auditing

Theerthapathy Higher Secondary School

Secondary School Leaving Certificate - Maths, Science

St.Mary's Higher Secondary School

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Padhmanabban A