Summary
Overview
Work History
Education
Skills
Personal Information
Career Break
Qualifying Skills
Husband Name
Disclaimer
Timeline
Generic

Padma Deepika

Pune

Summary

To optimally utilize the present abilities, expertise, and knowledge in the organization, to enable the organization to achieve its goals and at the same time capture opportunities for constant learning and career development.

Overview

24
24
years of post-secondary education
3
3
Languages

Work History

Customer Service Officer

Axis Bank Ltd.
7 2016 - 8 2018
  • Customer Service Officer – CSO is one of the integral positions in the Branch Operations Team
  • Conducting identity and verification of customer KYC (Account opening / Business Overdraft / Personal loan) documents
  • Managing data extraction for re-processing of dormant bank accounts, in line to achieve new accounts
  • As CSO is primarily responsible for the timely processing of bank transactions like funds transfer, Cheques, Opening of Accounts, reconciliation of office accounts, ensuring timely resolution of customer queries, and improving customer service levels
  • Responsible for lead generation for Current Account and Savings Account – CASA to new customers and deepening of account balances for existing customers
  • Conducts outbound marketing calls and scouts for new leads and referrals to generate business
  • Ensure compliance with the bank’s rules – internal guidelines, processes, and procedures
  • Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks continuously
  • Involved in protecting the bank’s property as per safety norms and ensuring ethical conduct in the ordinary course of business
  • Responsible for Cross Sell of third-party products (Life Insurance – LI, General Insurance – GI, Mutual Funds – MF, Debit/ Credit Cards, etc
  • To the existing customer base
  • Also provided with internal certifications in the areas of enhancing Knowledge about the Bank’s Products, financial systems, Processes, and Regulatory norms like Know Your Customer, Anti Money Laundering – AML, etc.

Lab Programmer

T.K.R.Engineering College
07.2015
  • Worked as a Lab Programmer
  • Maintaining Lab Manuals
  • Conduct lab internal and external exams
  • Handled student records and their thesis
  • Having experience in IT-Workshop, CPDS and JAVA labs.

Education

Computer Science

JNTU Kakinada University
Kakinada, India
04.2001 - 04.2025

MBA(PGP) - IT Management

Symbiosis distance learning
01.2022 - undefined

B.Tech - undefined

Prajna Institute of Technology and Management, JNTU Kakinada University
Palasa, Srikakulam

Intermediate - undefined

S.P.S.Junior College
Palasa, Srikakulam

SSC - undefined

Sai Vijetha Public School

Skills

ASPNETundefined

Personal Information

Mother's Name: G. Sita Laxmi

Career Break

Maternity break, 08/2018, Present, Utilized the break to pursue a PG in IT management while taking care of the toddler.

Qualifying Skills

  • Ability to work under pressure and use potential in every way and any field to the best.
  • Ability to work in any environment both individually and in a team.
  • Ability to work with large data sets with good computing skills.
  • Strong attention to detail and analytical skills
  • Self-learning, and problem-solving skills

Husband Name

Kumar Ganesh

Disclaimer

I hereby declare that all the above-mentioned particulars are true to my knowledge.

Timeline

MBA(PGP) - IT Management

Symbiosis distance learning
01.2022 - undefined

Lab Programmer

T.K.R.Engineering College
07.2015

Computer Science

JNTU Kakinada University
04.2001 - 04.2025

Customer Service Officer

Axis Bank Ltd.
7 2016 - 8 2018

B.Tech - undefined

Prajna Institute of Technology and Management, JNTU Kakinada University

Intermediate - undefined

S.P.S.Junior College

SSC - undefined

Sai Vijetha Public School

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Padma Deepika