Summary
Overview
Work History
Education
Skills
Publications
Hobbies and Interests
Projects
Languages
Personal Information
Languages
Timeline
Generic
Reshma Gopi

Reshma Gopi

Ernakulam

Summary

Looking for an opportunity to work in a challenging position to prove my skills and utilize my knowledge and intelligence in the growth of the organization.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

10
10
years of professional experience

Work History

Customer Service Executive

Hi-tech Diagnostic Centre
Palarivattom
06.2022 - Current
  • Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.
  • Managed all complex complaints, issues, and problems to maintain customer satisfaction.
  • Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
  • Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions.
  • Kept a strong knowledge of product range details to efficiently answer customer questions.
  • Maintained patient records and documentation adhering to compliance standards.
  • Utilized software systems for tracking patient interactions and feedback collection.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Provided technical support when necessary to resolve complex problems.
  • Mentored junior team members and managed employee relationships.

Talent Acquisition

Jobs Ernakulam HR Solutions
Kaloor
07.2019 - 10.2021
  • Managed lifecycle talent acquisition processes, from initial job promotion to staff onboarding.
  • Sourced and connected with possible candidates using social networks to match each role with suitable talents.
  • Analyzed current recruiting trends, identified areas of improvement and implemented best practices in order to optimize talent acquisition processes.
  • Evaluated existing processes and procedures for efficiency improvements in the Talent Acquisition department.

Internship on Dotnet

Esspina Software Solutions
01.2018 - 05.2018

Internship on HTML, Dotnet

DataHard
01.2016 - 01.2016

Education

BTech - Computer Science and Engineering

Muthoot Institute of Technology And Science
Ernakulam
01-2018

XII -

St. Peter's Higher Secondary School
01-2014

X -

MGMHS
01-2012

Skills

  • C
  • C
  • Java
  • C#
  • ASPNet
  • Visual Studio
  • Problem Solving
  • Customer and staff support
  • Communication skills
  • Customer Handling
  • Call control
  • Complaint handling

Publications

Face recognition system as a security measure for elderly people, IEEE international conference on Inventive Computing and Informatics (ICICI), 2017

Hobbies and Interests

  • Listening to music
  • Reading
  • Travelling

Projects

Web vulnerability scanner, Web vulnerability scanner is basically a software designed in python language that aims to scan websites and finding out vulnerabilities that sustains in the websites and providing report to the client. Face recognition system as a security measure for elderly people, The system uses computer vision techniques to identify recognition in a live video. If the person is unrecognized, an alert will be sent to the users phone.

Languages

  • English
  • Hindi
  • Malayalam

Personal Information

Date of Birth: 07/22/97

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Customer Service Executive

Hi-tech Diagnostic Centre
06.2022 - Current

Talent Acquisition

Jobs Ernakulam HR Solutions
07.2019 - 10.2021

Internship on Dotnet

Esspina Software Solutions
01.2018 - 05.2018

Internship on HTML, Dotnet

DataHard
01.2016 - 01.2016

BTech - Computer Science and Engineering

Muthoot Institute of Technology And Science

XII -

St. Peter's Higher Secondary School

X -

MGMHS
Reshma Gopi