Padma Ramanujam

• Responsible for architecting, designing, implementing, and maintaining Amazon Web Services (AWS)-based infrastructure.
• Managing On-Premise Ovirt-based environment (previously VMWare).
• Provisioning necessary testing or production infrastructure.
• Responsible for server security of solutions and conducting Vulnerability Assessment and Penetration Testing.
• Designing disaster recovery procedures.
• Automation of installation and configuration using Ansible.
• Automating manual tasks like backup procedures and report generation using shell scripts.
• Troubleshooting issues reported by team in server operations.
• Troubleshooting web server issues (Apache, Nginx, Tomcat) or databases (PostgreSQL, MySQL), working with development team to resolve them where necessary.
• Managing 2 Windows based file servers.
• Member of Gender, Diversity, and Inclusion support group.

**Highlights:**

• Revamped existing basic cloud infrastructure to highly secure and dynamically scaling industry-standard cloud infrastructure.
• Played key role in setting up on-premise datacenter and migrated VMWare-based setup to Ovirt (KVM-based) virtualization solution.

• Work on live customer production environments to troubleshoot reported product performance issues with the company's proprietary software products.
• Troubleshoot reported bugs, identify the root cause of reported problems through log analysis, and provide/suggest fixes.
• Devise client workarounds/temporary solutions as necessary.
• Work closely with Production Operations and Engineering Operations teams to identify and resolve more complex problems.
• Translate and clearly communicate all detailed business/functional requirements to engineering teams.
• Earned 'Spot Star' awards for handling several customer emergencies.
• Took complete ownership of problems, leading them to resolution while ensuring complete customer satisfaction.
• Achieved a customer satisfaction rating of 4.5 out of a possible 5.

• Prepared technical specifications for products.
• Defined scope for every release
• Researched and defined product roadmap
• Designed and prepared technical documentation and training materials.
• Provided training for customers and employees (web-based and on-site).
• Designing online education tools.

• Managing team of two technical consultants and one web designer.
• Providing community support to Java community for Sun Microsystems.
• Creating and maintaining the CollabNet knowledge base.
• Creating training materials for CollabNet Enterprise Edition.
• Leading Subversion Trainer for CollabNet.
• E-staff award for best performer in Q1 2006.

• Developing solutions for remote learning.
• Setting test papers for students and preparing answer keys.
• Creating animated lessons and quizzes.
• Providing online training in mathematics for students around the globe.