Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
PADMALAYA PATTNAIK

PADMALAYA PATTNAIK

Pune

Summary

App/Cloud Analyst with 4 plus years of experience in Microsoft Exchange, Intune, SharePoint administration, PowerShell scripting, and Mobile Device Management (MDM). Demonstrated expertise in managing P1/P2 tickets, change requests, and client communications, contributing to a robust IT infrastructure. Proven track record in optimizing IT environments and delivering exceptional service. Seeking to apply skills as a Microsoft Exchange Administrator and Intune Administrator.

Overview

5
5
years of professional experience

Work History

App/Cloud Analyst

Accenture
Pune
04.2022 - Current
  • Managed end-to-end software lifecycle, including installation, configuration, and upgrades of desktop and VM software.
  • Diagnosed and resolved user-reported issues related to software malfunctions and network connectivity.
  • Implemented robust security measures by applying patches, configuring firewalls, and monitoring for threats.
  • Leveraged Microsoft SharePoint and Teams to enhance collaboration and ensure operational efficiency of IT infrastructure.

Software Engineer

Capgemini
Pune
09.2020 - 03.2022
  • Managed cloud infrastructure services over 1.6 years, focusing on Microsoft Active Directory and mailbox management.
  • Adhered to ITIL principles while utilizing ServiceNow for streamlined operations.
  • Delivered front-line technical support to clients including Golder Inc. and Subway.
  • Troubleshot hardware, software, and network issues, including complex SharePoint administration.
  • Achieved consistent recognition for high performance with an A++ appraisal.
  • Provided expert technical assistance to ensure client satisfaction and operational efficiency.

Education

MBA - Marketing and Business Analytics

IIMS Pune
Pune,India
01.2023

Skills

  • Microsoft Intune
  • Exchange administration
  • Microsoft Teams
  • SharePoint management
  • Vulnerability management
  • Active Directory administration
  • Technical support
  • Troubleshooting expertise
  • System administration
  • IT service management
  • Security implementation

Timeline

App/Cloud Analyst

Accenture
04.2022 - Current

Software Engineer

Capgemini
09.2020 - 03.2022

MBA - Marketing and Business Analytics

IIMS Pune

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PADMALAYA PATTNAIK