Padmapriya Rajaram
Chennai
Summary
Detail-oriented mortgage and real estate professional with 3+ years of experience in government/GSE (FHA, VA, FNMA, FHLMC) loan processing, foreclosure timelines, and invoice processing. Skilled in buyer repairs negotiations, vendor management, resale process (U.S. market standards), and quality control. Proficient in LSAMS and Black Knight for loan servicing, with hands-on collaboration across sales, valuation, and title/escrow teams to enhance operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Operations Associate
Opendoor, Workafella Teynampet
Chennai
05.2024 - Current
- Manage resale repair work orders end-to-end (request estimates, schedule, confirm completion), and line up backup vendors when primary partners are unresponsive.
- Collaborated cross-functionally with contractors, property managers, and suppliers to enhance resale efficiency.
- Secure and file the required approvals and compliance documents (e.g., HOA ACC approvals, signed WDO/inspection reports) to prevent lender or closing delays.
- Implemented cost-cutting strategies, and negotiated with agents and vendors to improve cost efficiency, to increase property resale value and operational efficiency.
- Served as a liaison between external partners (buyers, agents, HOAs, and vendors) and internal teams (BR, ACMs/Market Ops, TL/SME/QA) to streamline operations, manage escalations, and maintain compliance with company policies.
- Achieved recognition as the Quarterly top performer while maintaining a lead in stock for almost seven months.
Process Associate
Mr.Cooper, DLF Ramapuram
Chennai
07.2022 - 05.2024
- Monitored loan-level data throughout foreclosure process until sale completion.
- Specialized in First Legal Audit process, ensuring compliance with foreclosure requirements.
- Collaborated with attorneys to maintain accurate foreclosure checks and subprocesses.
- Reviewed bidding instructions and sale results for FNMA, FHLMC, FHA, VA, and USDA loans, and notified Fannie Mae and Freddie Mac about loan sale outcomes.
- Possessed extensive experience in handling government loan types, including FHA, VA, USDA, and GSE loans.
- Acquired experience in post-sale and rescission processes of loans.
- Cross-trained in underwriting.
Education
MBA - Human Resources
University of Madras
Chennai, India04.2025
B.COM Honours -
SDNB Vaishnav College For Women
Chrompet, Chennai06-2022
Skills
- Foreclosure and legal audit
- Buyer Repair negotiation
- Quality Control and assurance
- Microsoft Office proficiency
- Team leadership and development
- Process optimization
- Service level agreement(SLA) achievement
- Team management
- Problem-solving analysis
TOOLS
- ZenDesk
- LSAMS
- Black Knight (LPS)
Timeline
Senior Operations Associate
Opendoor, Workafella Teynampet
05.2024 - Current
Process Associate
Mr.Cooper, DLF Ramapuram
07.2022 - 05.2024
MBA - Human Resources
University of Madras
B.COM Honours -
SDNB Vaishnav College For Women