Padma Priya S
Bangalore
Summary
Dynamic ServiceNow Developer with proven expertise at DxSherpha Technologies in incident and change management. Skilled in SQL and Python, I excel in transforming complex data into actionable insights while effectively training teams. My proactive approach to ticket monitoring and asset management has consistently enhanced operational efficiency.
Overview
5
5
years of professional experience
Work History
ServiceNow Developer
DxSherpha Technologies
Bangalore
07.2022 - 12.2023
- Hands-on experience in incident management, change management, and problem management.
- I worked on import sets and transform maps.
- Worked on notifications and SLAs.
- Good experience in working with update sets, UI policies, UI actions, business rules, script includes, client scripts, and ACLs.
- Knowledge of managing asset management throughout the lifecycle.
Programmer Analyst
Cognizant Technologies
Bangalore
01.2019 - 02.2022
- Holds the responsibility of incident management, change management, escalation management, and service request management for the clients.
- Proficient knowledge in creating incident and service request tickets.
- Giving access to the business users as per their requirements.
- Monitoring and assigning the tickets, as well as alerting the respective teams for critical issues and failed jobs.
- Providing KT to the team to bring a better understanding of the functionality.
Education
Bachelor of Computer Applications - Computer And Information Sciences
New Horizon College of Engineering
Bangalore06-2018
12th - Commerce
Vagdevi Vilas Institutions
Bangalore03-2015
10th -
Vagdevi Vilas School
Bangalore03-2013
Skills
- Excel
- Advance Excel
- SQL
- Python
- Power BI
- Incident management
- Change management
- Problem management
- Service request management
- Asset management
- Transform maps
- Ticket monitoring
- Team training
- JavaScript programming
Timeline
ServiceNow Developer
DxSherpha Technologies
07.2022 - 12.2023
Programmer Analyst
Cognizant Technologies
01.2019 - 02.2022
Bachelor of Computer Applications - Computer And Information Sciences
New Horizon College of Engineering
12th - Commerce
Vagdevi Vilas Institutions
10th -
Vagdevi Vilas School
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