Sasikumar Bapanapalle
Chittoor
Summary
Having 3 years of experience in IT with relevant experience. I am a ServiceNow Certified Administrator with experience in working on various modules. I have worked on various ITSM modules like incident, problem, change management, Service-catalog, etc.
- Skilled in managing users, groups, roles, and customizing forms/fields to meet business needsStrong experience in defining SLAs, configuring email notifications, and generating dynamic reports.
- Proficient in building Service Catalog items, variable sets, and implementing workflows.
Solid scripting knowledge: Client Scripts, Business Rules, GlideRecord, GlideForm, GlideSystem, GlideAjax, Scratchpad - Solid scripting knowledge: Client Scripts, Business Rules, GlideRecord, GlideForm, GlideSystem, GlideAjax, Scratchpad.
- Experienced in data migration using update sets, import sets, and transform maps.
- Developed custom applications and modules to support scalable information architecture.
- Familiar with leveraging ServiceNow Knowledge Base for internal documentation and support.
- Known for a methodical approach, strong troubleshooting skills, and delivering high-quality ServiceNow solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Tata Consultancy Services
Bangalore
08.2022 - Current
Project : British Telecom
Role : ServiceNow Developer.
Duration : Aug 2022 – Present Date.
Description: Migration of all modules (Incident, Problem, Change, Service catalog). Design and implement new functionality using Business Rules, UI Policies, UI Actions, Client scripts, script includes. Worked on Update sets and performed migration activities (Dev to QA, QA to Prod).
Roles and Responsibilities:
- Worked on UI policies, Data policies, and business rules.
- Adding and managing users, groups, and roles.
- Worked on Developing and customizing ITSM modules such as Incident, Change, and Problem Management.
- Worked on creating Service Catalogue Items, Record Producer, and Order Guides.
- Creating workflow activities and approvals.
- Writing client scripts, business rules, Access Control List (ACL’s), Service Level Management (SLA’s), and other server-side scripting, needs of client requirements.
- Implementation of email notifications and events.Worked on import sets to extract data from various sources, and update sets to move customization from instance to instance.
- Personalizing and creating UI Actions on form and creating form fields for the various roles and groups to target company requirements.
- Creation of applications and modules based on client Requirement.
Education
Bachelor of Science -
Vijayam Science And Arts Degree College
Chittoor08-2022
Intermediate -
Vemu Junior College
P Koathakoata03-2019
10th Class -
Z.P. High School
GD Nellore03-2017
Skills
- ServiceNow development
- ITSM
- Java Script
- Office 365 Tools: Proficient in Microsoft Lists, Task Tracker, Excel, Outlook, and collaborative workflows across Office apps
- Advanced Excel: Power Query, Pivot Tables, VLOOKUP, XLOOKUP, IF conditions
Certification
- ServiceNow Certified System Administrator
Disclaimer
I hereby declare that the above-furnished details are fully true to the best of my knowledge and belief.
Timeline
ServiceNow Developer
Tata Consultancy Services
08.2022 - Current
Bachelor of Science -
Vijayam Science And Arts Degree College
Intermediate -
Vemu Junior College
10th Class -
Z.P. High School
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