PADMAVATHI ANANDHAN
Chennai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sr. Customer Associate - DATA
Teleperformance
03.2023 - 03.2024
- Streamlined internal processes for improved efficiency, resulting in faster response times to customer inquiries.
- Assisted customers via multiple channels, including phone, email, chat support, and social media platforms, ensuring accessibility and convenience.
- Utilized CRM software to track interactions, ensuring detailed records of all communications for future reference and analysis.
- Evaluated trends in customer feedback, identifying areas of improvement for the business as a whole.
Customer Relationship Manager
Skymoon Entertainment
08.2019 - 04.2022
- Worked as Marketing Team Leader in a private event management planning company.
- Streamlined event planning processes by implementing efficient project management strategies.
- Liaised with clients to determine exact event requirements.
- Coordinated florists, photographers, and musicians for events.
Education
Master of Business Administration – Human Resources -
SRM University
01.2020 - 04.2022
Bachelor of commerce – Corporate secretaryship - undefined
Anna Adarsh College for Women
01.2015 - 04.2018
12th - undefined
St.Anne’s Girls Higher Secondary School
01.2015 - 04.2015
10th - undefined
St.Anne’s Girls Higher Secondary School
01.2013 - 04.2013
Skills
Team playerundefined
Personal Information
Date of Birth: 06/13/97
Timeline
Sr. Customer Associate - DATA
Teleperformance
03.2023 - 03.2024
Master of Business Administration – Human Resources -
SRM University
01.2020 - 04.2022
Customer Relationship Manager
Skymoon Entertainment
08.2019 - 04.2022
Bachelor of commerce – Corporate secretaryship - undefined
Anna Adarsh College for Women
01.2015 - 04.2018
12th - undefined
St.Anne’s Girls Higher Secondary School
01.2015 - 04.2015
10th - undefined
St.Anne’s Girls Higher Secondary School
01.2013 - 04.2013
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