Padmini Prajapati
Lucknow
Summary
Objective is to join an organization requiring a dedicated and totally committed individual willing to achieve success through performance.
Nearly 16 + years’ of experience in diversified fields in Project Management ,Business Development ,Enterprise Customer Service,Customer relationship management, Customer account management,Service Operations . Detail-oriented, efficient and organized professional with extensive experience in Telecom, ITsector and Cash Management. Resourceful in the completion of projects, effective at multi-tasking and team work. Excellent communication and reporting skills.
Overview
20
20
years of professional experience
Work History
Business Manager – North
Trustech Av Solution Pvt. Ltd
10.2024 - Current
- Managing sales, client relations, and business development for audio visual solutions across Northern India.
- Driving revenue growth, leading AV integration projects, and expanding the company’s footprint in key sectors like corporate, education, and retail.
Zonal Process Manager-North
Hitachi Cash Management Pvt Ltd
10.2023 - Current
- Responsible for ensuring Ops SOP implementation and compliance at locations in the assigned zone.
- Analyze the regional data and identify locations with SOP implementation issue (non-compliance); identify locations with issues on the basis of CBS reports and address the same.
- Suggest improvements over current processes/reports/tools for better SOP implementation.
- Visit the location (self-initiated or requested by locations) to identify process bottlenecks with assistance from location Ops team, HR, Recon, Audit etc.; report the same to management and suggest recommendations with plan to resolve the highlighted challenges.
- Ensure audit and implementation of Infra related checklist at each facility in the zone as per HCM group checklist.
- Ensure good measurable audit scores by removing audit related challenges.
- Prepare regional process dashboard collating compliances on critical processes and share the same with locations and zonal head.
- Analyze locations data and provide recommendations on updation of Ops SOPs.
- Deliver SOP related Training to Ops team.
- Roll-out new processes introduced by customers at the locations.
Branch Head
Writer Business Pvt Ltd
10.2015 - 09.2023
- To head UP WEST Area & to achieve nos. as per AOP (Annual Operating Plan).
- To look after overall Business Development (BD), Sales, Marketing, Operations, Admin, Fleet, Audit pertaining to all product verticals like CIT, ATM & MSP.
- Acquire new customers & drive incremental business from the existing customers for CIT (Cash in Transit), ATM Management, Cash Management Services, Doorstep Banking (DSB), Secured Storage, Logistics, Facilities Management, Client Servicing & Collections.
- To work on various software like CBS, FMS, Sales Force, Sales Shark etc.
- Maintain the relationship of Key Customers mentioned below & serve as a one-point contact for them.
- MIS and Reporting.
- Reductions and penalties.
- Database management.
- Co-ordination with Customers for report submission as per TAT.
Corporate Agency Manager
HDFC Life Bancassurance with HDFC bank
12.2014 - 09.2015
- Planning & organizing sales strategy for the assigned HDFC Bank branch.
- Influencing and driving the team towards set goals.
- Modulating team strategy to keep it aligned with addressable customer needs.
- Ensuring robustness of the Qualitative and ethical aspects of the sales process.
Regional Sale Manager B2B(IT)
Samsung India Electronics Pvt Ltd
01.2011 - 10.2012
- Company Overview: (Mumbai)
- Generate business to meet and exceed the sales (order and revenue) quota.
- Acquire the targeted no. of customers in the specified Vertical within defined period.
- Give Demonstration / presentations.
- Understand the key business drivers of customers, Deepen and widen relationships with a longer-term focus.
- Identify and create opportunities to ensure growth in target customer accounts through successful add on services and optimal portfolio mix.
- Achieve and exceed account targets, Prepare pipeline and forecasts within customer accounts; report weekly and monthly activity to Vertical Head of the Company.
- To undertake relationship management by building partners, marketing and brand positioning of organization.
- To ensure successful delivery of projects for both customer and organization, Analyzing essential specifications on business processes initiatives, examine the project for market viability.
- Appointing channel partners.
- Driving Sales through channel partners.
- Assisting the channel partners to recruit their sales Executives.
- (Mumbai)
Manager – Business Development
PCS Technology Limited
04.2008 - 12.2010
- Company Overview: (New Delhi)
- Sales in Government, Institutions & Corporate.
- DGS&D Sales in Ministries, PSUs & Departments.
- Giving Presentations & Demonstrations Back office Operations like Sales Co-ordination, Service Call Management, CRM, Preparation of Sales Related Documentation, Order Logging, Delivery Follow-Ups etc.
- Achievements: New Account Break-Ins like NSSO (Min. of Statistics), BSNL for the company, NCERT, Jamia Miliay Islamia.
- Handled strategic accounts like DU, MTNL, BECIL and many more.
- (New Delhi)
Business Development Manager
Solutions India Systems (P) Ltd.
04.2006 - 03.2008
- Company Overview: (New Delhi)
- To generate leads from Corporate, SME’S (Small Medium Enterprise) as well as Government organizations.
- Complete responsibility of handling sales business as well as service support of existing & new key corporate & enterprise accounts.
- Generate business to meet and exceed the sales (order and revenue) quota.
- Acquire the targeted no. of customers in the specified Vertical within defined period.
- Back-Office Operations.
- Give Demonstration / presentations.
- Understand the key business drivers of customers, Deepen and widen relationships with a longer-term focus.
- Achievements: Achieve and exceed account targets, Awarded best 2nd Best Sales Person in the month of Jan 2007 for higher sale in the month of January, Awarded Best sale Person from NEC for the year 2006-2007, Generated 50 Enterprise & Corporate clients.
- (New Delhi)
Marketing Executive
Info media Yellow pages
05.2005 - 04.2006
- Company Overview: (New Delhi)
- (New Delhi)
Education
MBA -
U.P.Technical University
Lucknow01.2005
B.Com. -
University of Allahabad
U.P.01.2003
Skills
- Sales management
- Client relationship management
- Business development
- Revenue growth
- Data analysis
- Process improvement
Languages
- English
- Hindi
Personal Information
- Date of Birth: 11/12/83
- Marital Status: Married
Timeline
Business Manager – North
Trustech Av Solution Pvt. Ltd
10.2024 - Current
Zonal Process Manager-North
Hitachi Cash Management Pvt Ltd
10.2023 - Current
Branch Head
Writer Business Pvt Ltd
10.2015 - 09.2023
Corporate Agency Manager
HDFC Life Bancassurance with HDFC bank
12.2014 - 09.2015
Regional Sale Manager B2B(IT)
Samsung India Electronics Pvt Ltd
01.2011 - 10.2012
Manager – Business Development
PCS Technology Limited
04.2008 - 12.2010
Business Development Manager
Solutions India Systems (P) Ltd.
04.2006 - 03.2008
Marketing Executive
Info media Yellow pages
05.2005 - 04.2006
MBA -
U.P.Technical University
B.Com. -
University of Allahabad
Similar Profiles
Vatsal DaveVatsal Dave
Regional Sales Manager at Trustech AV Solution Pvt. Ltd.Regional Sales Manager at Trustech AV Solution Pvt. Ltd.
Sonal PatelSonal Patel
Software Engineer at AV Devs Solution Pvt LtdSoftware Engineer at AV Devs Solution Pvt Ltd
SHARIQ S MUHAMMEDSHARIQ S MUHAMMED
Project Engineer at Mixkraft AV Technologies Pvt. LtdProject Engineer at Mixkraft AV Technologies Pvt. Ltd
Surabhi ChawlaSurabhi Chawla
Senior Associate at PWC SDC Kolkata Pvt. Ltd.Senior Associate at PWC SDC Kolkata Pvt. Ltd.
Aditi MishraAditi Mishra
Market Research Analyst at High Beam GlobalMarket Research Analyst at High Beam Global