Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PAKALAPATI CHAITANYA

Kakinada

Summary

I am a dedicated and results-driven Retail Store Manager with over 17 years of professional experience in various management roles across retail and hospitality sectors. My strong leadership capabilities, along with a keen focus on customer service excellence and team development, have contributed to enhancing operational efficiency and maximizing sales. I am eager to leverage my skills in a challenging environment that drives organizational growth

Overview

15
15
years of professional experience

Work History

Retail Store Manager

Reliance Trends
Kakinada
02.2021 - Current
  • Managed day-to-day performance of stores, overseeing sales and inventory control
  • Focused on maximizing customer shopping experience and ensuring customer service excellence
  • Recruited, trained, and developed a team of 30 associates
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Cinema Manager

Carnival Cinemas
Hyderabad
09.2019 - 01.2021
  • Oversaw cinema operations and ensured customer service excellence
  • Inspected auditoriums regularly to ensure cleanliness standards were met.
  • Scheduled films for each auditorium according to popularity and availability.
  • Processed refunds when necessary in accordance with company policies.
  • Monitored inventory levels and placed new orders for SKU's to keep supply well-stocked.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Managed staff schedules and training initiatives

Duty Manager

Inox Movies
Visakhapatnam
01.2016 - 08.2019
  • Managed cinema operations and customer services effectively
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Implemented standard operating procedures for guest experience
  • Prepared weekly reports detailing sales figures and staff performance.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Ensured adherence to health and safety regulations throughout the premises.

Front Office Executive

Dolphin Hotel
Visakhapatnam
02.2013 - 07.2015
  • Managed front office operations ensuring guest satisfaction
  • Managed room allocations and bookings, optimizing occupancy and revenue.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.

Reservation Executive

Mercure Hotel
Hyderabad
09.2010 - 01.2013
  • Handled reservations and ensured efficient guest service
  • Monitored daily occupancy levels and adjusted reservations accordingly.
  • Managed customer inquiries and bookings with attention to detail
  • Coordinated transportation arrangements between airport pick-ups and drop-offs and hotel locations.
  • Assisted with group bookings by coordinating room blocks and organizing event details with clients.
  • Collaborated with other departments within the hotel in order to provide an exceptional experience for guests.
  • Communicated special requests from guests to relevant departments in order to meet their needs.

Education

B.Com -

Magadha University
Magadha, Bihar, India
04.2008

Skills

  • Sales analysis
  • Inventory management
  • Customer service
  • Team building
  • Profit and loss management
  • Store operations
  • Problem solving
  • Coaching and mentoring

Languages

ENGLISH, HINDI, TELUGU

Timeline

Retail Store Manager

Reliance Trends
02.2021 - Current

Cinema Manager

Carnival Cinemas
09.2019 - 01.2021

Duty Manager

Inox Movies
01.2016 - 08.2019

Front Office Executive

Dolphin Hotel
02.2013 - 07.2015

Reservation Executive

Mercure Hotel
09.2010 - 01.2013

B.Com -

Magadha University

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