Palak Gupta
Delhi
Summary
Certified Scrum Master (CSM) with 3+ years of experience supporting Agile delivery for enterprise clients at Accenture. Experienced in facilitating Scrum ceremonies, managing Jira/Confluence workflows, and enabling cross-functional teams (QA, DevOps, UX, Engineering) to deliver predictable outcomes. Known for removing impediments, improving sprint predictability, and supporting high-pressure releases across multi-team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Management Consultant
Accenture
Gurgaon
06.2024 - Current
- Worked across Banking, Retail, Utilities, Cloud Transformation, and European Securities domains, adapting Scrum practices to each environment without losing delivery rhythm.
- Maintained Jira and Confluence end-to-end (workflows, sprint boards, RAID, documentation), with additional exposure to ADO and Trello.
- Increased cross-functional collaboration by working closely with QA, DevOps, UI/UX, Engineering leads, Architects, and parallel tracks, reducing blockers faster.
- Ensured on-time delivery without compromising scope, even in high-pressure releases with multiple teams involved.
- Played a key role in PI Planning, helping teams finalize capacity, identify risks, align dependencies, and commit to realistic delivery goals.
Technical Program Manager
Publicis Sapient
08.2019 - 06.2025
- Worked with business and technical teams to understand requirements, define user stories, and prioritize the product backlog.
- Coordinated with engineering, QA, and design teams to support development, testing, and timely feature releases.
- Tracked delivery progress, addressed day-to-day issues, and shared regular updates with stakeholders.
- Supported product improvements by gathering feedback from users and aligning enhancements with business needs.
System Engineer
Tata Consultancy Services
04.2016 - 08.2019
- Worked primarily in a testing role, supporting quality assurance activities across enterprise applications.
- Designed and executed test cases, performed functional and regression testing, and ensured adherence to quality standards.
- Collaborated closely with development teams to analyze defects, validate fixes, and support release readiness.
- Supported system-level understanding and test planning as part of a broader system architecture setup.
Education
Bachelor of Science - Computer Science and technlogy
SBIT
New Delhi2015
Skills
- Project Management
- Stakeholder Relations
- Team Leadership
- Change Management
- Data Analytics
- Report Generation
- Presentations
- Training and Coaching
Certification
- Certified ScrumMaster (CSM) – Scrum Alliance
- Product Management Certification – SP Jain School of Global Management
Timeline
Management Consultant
Accenture
06.2024 - Current
Technical Program Manager
Publicis Sapient
08.2019 - 06.2025
System Engineer
Tata Consultancy Services
04.2016 - 08.2019
Bachelor of Science - Computer Science and technlogy
SBIT