Summary
Overview
Work History
Education
Skills
Project
Timeline
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PALAK JAIN

Mumbai,Maharashtra

Summary

Proactive and aspiring regulatory affairs professional with a strong educational background in life sciences and a keen interest in ensuring compliance with regulatory standards. The blend of health science, law, and business in the work environment will enhance adaptability and strategic thinking abilities, ultimately leading to a more rewarding and challenging career within the esteemed organization.

Overview

2
2
years of professional experience

Work History

Pharmacy Compliance Associate

Canadian Addiction Treatment Pharmacy
11.2023 - 09.2024
  • Adhering to standards and policies ensuring compliance regarding controlled substances.
  • Preparing and dispensing medications, including methadone and other controlled substances used in addiction treatment.
  • Preparing over 500 prescriptions and guiding patients through prescription process.
  • Upholding patient confidentiality and ensuring compliance with privacy regulations.
  • Conducting regular audits of pharmacy operations to identify areas of non-compliance and implement corrective actions.

Pharmacy Assistant Volunteer

Marlee Compounding Pharmacy
07.2023 - 08.2023
  • Accurately processed over 100 prescriptions through Kroll System.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Prepared prescription medications such as Emulsions and creams along with its labels.
  • Good understanding of blister Packaging.
  • Managed patient calls.

Customer Service Manager

Walmart
04.2022 - 04.2023
  • Assisted patients and healthcare professionals with medication inquiries and compliance-related questions.
  • Implementing and following internal policies, including those related to ethics, anti-corruption, and conflicts of interest.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved over 100 customer complaints while prioritizing customer satisfaction and loyalty.

Education

Master of Science - Master's of Regulatory Affairs

Northeastern University
Toronto, Canada
05.2024

Bachelor of Science - PHARMACY

H.K College of Pharmacy
Mumbai, India
05.2020

Skills

  • Regulatory/ISO understanding
  • GMPs/GLPs
  • Health Canada/FDA regulations
  • Root Cause Analysis
  • Quality Assurance and Control
  • Precise Document Preparation
  • Basic in Microsoft applications
  • Multitasking
  • Upbeat and Positive Personality

Project

FDA Compliance Program Analysis Project ,Boehringer Ingelheim, Toronto.

October – December 2023

Project Leader

• Leading a multidisciplinary team in conducting an in-depth analysis of the FDA's compliance program, with a focus on the CDRH revised
compliance program.
• Researching and analyzing key elements and related documents of the CDRH program to assess its impact on medical device manufacturers.
• Delivered a comprehensive presentation to faculty and industry professionals, highlighting key findings and recommendations.
• This project has already enhanced leadership, research, data analysis, and presentation skills, contributing to a deeper understanding of regulatory compliance in the healthcare sector.


Root Cause Analysis Project, Northeastern University, Toronto.

May, 2023

  • Led a cross-functional team in conducting a comprehensive root cause analysis of 3 medical devices.
  • Utilized the 5-Whys and Fishbone technique to identify key bottlenecks.
  • Developed and presented a detailed report outlining the findings and recommended solutions.


Design and Development of Deodorizing footpad, H.K College of Pharmacy, Mumbai.

October, 2020

Relevant Coursework Completed: Awarded 2nd prize on presenting a thesis on Design and Development of Deodorizing footpad to the Mumbai University. To solve the problem of sweaty feet and smelling shoes due to long period of usage. Designed a deodorizing footpad, which not only absorbs sweat but also deodorizes the shoe and foot.

Production, Quality Control & Packaging Department, Pharmalink Laboratories, Mumbai.

May 2019- Aug 2019

  • 3 Month Internship during 3rd year Bachelor in Pharmacy in Production, Quality Control and Packaging Department.
  • Carried out quality control and quality assurance using QA/QC equipments.
  • Prepared and maintained documentation of the whole process.

Timeline

Pharmacy Compliance Associate

Canadian Addiction Treatment Pharmacy
11.2023 - 09.2024

Pharmacy Assistant Volunteer

Marlee Compounding Pharmacy
07.2023 - 08.2023

Customer Service Manager

Walmart
04.2022 - 04.2023

Master of Science - Master's of Regulatory Affairs

Northeastern University

Bachelor of Science - PHARMACY

H.K College of Pharmacy
PALAK JAIN