Palak Khandelwal
Bangalore
Summary
Professional Project manager with significant expertise overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering a results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager
Mphasis
07.2024 - Current
- Identified and addressed business needs for automation-driven reliability improvements, reducing system downtime by 25%.
- Led cross-functional project teams (5+) to develop and implement over 10 automation scripts for server monitoring, improving system efficiency by 20%.
- Coordinated daily stand-ups, sprint reviews, and retrospectives, driving a 15% increase in team velocity and ensuring timely project delivery.
- Monitored and analyzed key project KPIs (MTTR, uptime, error rate), conducting variance analysis to ensure 95%+ alignment with project objectives.
- Managed a backlog of 50+ JIRA items and maintained detailed project documentation in Confluence, streamlining sprint planning and execution processes.
- Implemented risk mitigation strategies across projects, reducing critical incidents by 30% and significantly improving overall system stability.
- Automated server monitoring and log clearing processes, cutting manual effort by 40% and saving 10 hours weekly in operational tasks.
- Led customer feedback-driven improvements, enhancing project outcomes and achieving a Customer Satisfaction Score of 4.6/5
Data Analyst (Summer Internship)
Egniol Private Ltd
04.2023 - 05.2023
- Cleansed and validated over 5 crore records from CRM systems and spreadsheets across 500+ salespersons, enhancing data accuracy by 95%.
- Analyzed IVR call data from the sales team, identifying key productivity trends and driving a 20% increase in operational efficiency.
- Developed and managed 8+ interactive Power BI dashboards, streamlining KPI monitoring for 20+ stakeholders and enabling data-driven decision-making.
- Performed data analysis on IndiaMart datasets, identifying 60+ potential customers and 7+ emerging industries, significantly contributing to lead generation efforts
Assistant Scrum Master
TCS
02.2019 - 06.2022
- Collaborated with 40+ stakeholders to gather and document requirements, ensuring 100% alignment for the development of a Java-based notification library.
- Led 50+ Scrum ceremonies, enhancing sprint velocity by 10% and enabling iterative delivery of the notification library.
- Managed the project risk register, proactively mitigating 90%+ of identified risks through a structured response and contingency plan.
- Monitored burndown charts and sprint velocity, maintaining zero sprint spillover and improving project predictability.
- Developed and implemented a centralized notification system, benefiting 200+ internal applications and improving communication efficiency.
- Oversaw integration of 150+ applications with the Java-based notification library, reducing reliance on external vendors.
- Negotiated SMS channel pricing with external stakeholders, achieving a 20% reduction in communication costs.
- Served as the Business Continuity Planning (BCP) SPOC, ensuring 99.9% uptime and uninterrupted operations during outage scenarios
Education
M.B.A - General Management
IIM Udaipur
Udaipur, India04-2024
B.E - Electrical Engineering
RCOEM
Nagpur, India05-2018
Skills
- Agile Project management
- Stakeholder management
- Stakeholder categorization
- SDLC
- Project planning
- Project scheduling
- Communication management
- Project management
- Strategic planning
- Customer relations
- Risk management
- Scope management
Extra-Curricular Activities
Awarded with a LOA by the General secretary for working as CREATIVE head for the year 2016-17 Member of the Prodcast club during my MBA to create awareness about product and project management in the college
Certification
- Project Management Professional (PMP) - Project Management Institute.
Timeline
Project Manager
Mphasis
07.2024 - Current
Data Analyst (Summer Internship)
Egniol Private Ltd
04.2023 - 05.2023
Assistant Scrum Master
TCS
02.2019 - 06.2022
M.B.A - General Management
IIM Udaipur
B.E - Electrical Engineering
RCOEM
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